Metro by T-Mobile provides excellent customer service, according to multiple reviews. The staff, particularly Marlene Rangel and Axel, are described as highly knowledgeable, helpful, and friendly. They go above and beyond to ensure customers are satisfied, even staying late to resolve issues. The service is fast, and the staff are skilled at addressing any problems that arise. Customers highly recommend Metro by T-Mobile for its outstanding service and problem-solving abilities.
Bunny at the 21st location helped me out greatly. My screen had broken on my way to work. We had difficulty logging in to my insurance, so he stepped in, got me a new phone at a great price. Thanks
April 2026
Staff was so good and so patiently explained, gave gifts 😄 😊. Good deals with NYC people no hesitate to answering
April 2026
The services are good. I came to pay bill for my broken phone and they helped me get a free phone within the amount of my bill. They really helped me a lot
