PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. It caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours, making shopping convenient. Some store locations also provide services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store receives positive feedback for its pet grooming services, especially for elderly pets. Customers appreciated the gentle and caring approach of groomers, who handled pets without sedation and made the experience comfortable for both pets and owners. The selection of products is generally considered comprehensive and easy to find, with various brands available. However, parking can be problematic, with many potholes in the parking lot. While the staff in the fish section are mostly helpful and willing to learn, there are concerns about a specific employee’s handling of fish, which many found unprofessional and careless. Customers highlighted issues with fish health and handling practices. Customer service at the cash registers has been noted as an area needing improvement, with some feeling it detracts from the overall shopping experience. Overall, PetSmart is a one-stop shop for pet needs, offering a wide range of products and services, though some areas like customer service and parking could be improved.
The store is decent and the staff is friendly. The parking lot is really dark at night and makes the store look closed.
January 2025
Leslie is an outstanding employee, goes out of her way to help make customers and their pets happy. Give that girl a raise!! I also adopted my cat through Jefferson County Humane Society here, he's the best cat ever! Properly cares for the animals they sell and always making sure they help you out. Thanks Petsmart!!!
November 2024
I not big on pets but I think it has mostly everything you need and brand labels so it easy to find what your looking for. The biggest problem has to be the parking lot it just pot hole after pot hole
