The Best Western Plus Eastgate Inn & Suites receives mixed reviews from guests. Many note the friendly, informative, and fantastic staff at the front desk, with quick check-in. Positive comments highlight clean and comfortable rooms with good amenities, comfortable beds, great wifi, and a great breakfast that includes items like eggs, meat, and potatoes. The location is appreciated for its proximity to many places to eat and shop. However, significant criticisms are frequently reported. Guests describe rooms as old, dingy, and not in good shape, with bathrooms needing a total remodel and cleaning. Specific complaints include dirty floors, missing soap, broken or poorly maintained items like a waffle maker and an A/C unit, and an elevator that smells alarming. Issues beyond the rooms include an undercooked and unappealing breakfast bar, and a poorly maintained parking lot where guests have witnessed vehicle repairs and other inappropriate activities. Noise from plumbing and from rooms facing the main road can also be a concern. Due to such problems, some guests have left early and would not suggest staying here.
Best Customer service ever, amazing rooms and the water was so hot. I can’t remember the name of the evening gal or the overnight guy but they were great.
December 2025
Thank you Judy-Front Desk-for assisting with so much kindness while a family member traveled unexpectedly and was sick at the same time. You were so helpful and made the time at Best Western exceptional.
December 2025
Judy at front desk was very helpful with reservations. Very clean, good breakfast, overall good experience. We’ve stayed here before & will stay again!
