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March 2024 by Levi Merz
I was in town East mall with my friends awhile ago. I wanted to surprise my boyfriend by getting him a shark. This lady claimed she was a manager and wouldn’t stop following us around the store. We were looking at outfits at first to see if there was anything that I would like, or my friends would like for their Bears/animals. Then we decided to get something. The voice part of it was next and I was making a message for my Boyfriend Pretty much just said “I love you” Basic stuff and I threw in one of our inside jokes, so that anytime if I’m gone he could have a laugh. This “Manager” Came up to me and told me that I “couldn’t say that” Because it was “against policy” and she was eavesdropping from THE OTHER SIDE OF THE STORE, But the joke wasn’t derogatory And it had no curse words in it, but she still took it out of my hands and forced me to change it. To make matters worse, she then sat and listen to each and every one of my friend’s Recordings. She then followed us around the store for the rest of the time, as we picked out outfits, and watched what names we created. as soon as we left, We made it known that we Almost didn’t want to come back if that’s how we will get treated and get profiled. Almost everyone in my friend group (besides me) is colored. I’m white but I wear goth clothing and don’t dress “normal” so whatever her motive was it wasn’t a good one. There were other adults in the store why couldn’t she have followed them? All of them were either children with parents or teenage girls who looked “normal” or “standard”
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February 2024 by Jefferson Davies
I had a amazing time the staff where amazing and kind and the bears where adorable
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January 2024 by Calvin McCoy
Fun place for the kids
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December 2023 by Ashley Sommers
I couldn't have been more happy with my experience with them. I went in for my daughters 8th birthday I didn't have much money but wanted to give my kid a good experience. The lady saryn who worked there went way over and beyond by the end of it I was crying she made all 3 of my kids feel so special and made me feel like I was killing at a mother and I really needed that and the other lady who worked there too her name was Emily she was really amazing too. I can't thank you enought for everything you have done.
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December 2023 by Christine McCreery
Great place to go to get your kids their first real friend 2 Snuggle with, and they get to the name it and Dress them up. Great people too, help you out if you need it... LOVE THEM
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September 2023 by Maddy M
We love coming here for the Pokémon items especially. They’re so kind and even call us every time they get a new Pokémon release! ❤️
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September 2023 by K. Burton
My daughters and I had a nice experience at this store. And we took advantage of the buy one get one half off sale as well. We were there over Labor Day weekend and the store associate that helped us with the bears was very kind and attentive during the whole process of the stuffing and the heart and all of that. I've been to this location three times in the past few years and it usually is good and pleasant.
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September 2023 by Madalynn Millspaugh
We love coming here for the Pokémon items especially. They’re so kind and even call us every time they get a new Pokémon release! ❤️
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August 2023 by Jennifer Lutz
We had fun. Just took a little time before anyone acknowledged we were there waiting to fill his bear.
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July 2023 by Tom “Necrocyde” Joeseph
The people here are super nice and friendly. Watching loved ones fill/assemble these bears is also just an experience in itself. Great place.
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June 2023 by Korn Redar
I just want to say the lady that was working this morning was absolutely amazing my oldest child went in today to get an otter in memorial of my mother that passed away in 2021 we shared a very heart felt moment while she stuffed her otter what she did for my daughter was more than i could of ever asked for she was truly an amazing person thank you so much for what you did for my daughter todayLove the purple otter named Lydia
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May 2023 by Tiffany Brown
Due to military ship out I won't be here for my babygirls first birthday in a few months and they let me get her $1 birthday bear early
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May 2023 by Jamie Torske
Love this place. Got a bear for my son who is the Marines. The staff was helpful and friendly.
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April 2023 by Lyric walker
Love this place great place to take your kid and just let them build a great friend
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March 2023 by Gina B
I’ve been a lifelong build a bear fan and I just had the worst experience ever at this store. Usually the workers are enthusiastic even with adult customers but today seemed like a bad day. Angie in particular was pushy, making me have to pick out another skin just because mine didn’t have a tag- this made me have to dig through the bin for yet another skin because the one she forced upon me had a defect on the face, and I specifically chose the one I did for the face. Overall the staff was very rude and didn’t ask normal questions like how soft we wanted our toys, or if we wanted to do the heart ritual (we wanted to) and overall made us feel uncomfortable. Build a bear is supposed to be a fun place! This trip made me feel bad and I’m seriously considering never coming here again- especially if Angie is around. I get that workers shouldn’t have to be 100% enthusiastic all the time but usually a quiet conversation and welcoming smile is around at this store. What a shame.