Factory Direct Mattress Wichita is highly praised for its friendly and helpful staff, offering excellent customer service without high-pressure sales. Customers appreciate the staff's willingness to go above and beyond, helping them find the right mattress and even setting up bases and delivering products on the same day. Many reviews highlight that this store is the best option in East Wichita, with great prices and quality products. The family-owned business is known for its caring attitude and dedication to customer satisfaction, making shopping here a positive experience. Customers have left satisfied after initial concerns about softness or comfort, noting that the staff made adjustments to ensure a wonderful sleep. Overall, Factory Direct Mattress Wichita is recommended as a top choice for reliable service, great deals, and a welcoming environment.
bought mattress here and had not so nice of sleep. why to soft for my neck. they did everything to make things right and now I have a wonderful sleep. thanks for all your help and putting me to rest!!
August 2025
The owner of this location was very helpful. So was his son, they got me out of there with a mattress today, very helpful, very amazing. Would highly recommend every single person shop from here
August 2025
Amazing customer service, no high-pressure sales. Josh came and set up the power base for our new bed when it arrived. Very much appreciated!
