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August 2023 by Chris M.
I stopped by their location one hour before the closed with a flat tire. Was was in desperate need of help, there were no other customers but they turned me away. Who does that? The guy was practically laughing in my face while refusing my service. Luckily I was able to get my vehicle safely to another location. Will be sure to let everyone I know how horrible the service this location is.
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June 2023 by Rebecca Hawthorne
Took the car in for some service and while sitting in the lobby, I witnessed Nick (the manager) and his team give exemplary customary service to a rude customer. They went above and beyond to accommodate this customer despite the customer's accusatory attitude and unnecessary behavior. Nick deserves an award and I will definitely bring my car in for any future services.Service: Tires
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June 2023 by Joe Nold
Needed an emergency tire patch and they got me in within 30 minutes and out within an hour. Always friendly, helpful and do great workService: Tires
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June 2023 by Estefania Paredes
Always great service.!! Bryan is always helpful and very informative. They are always quick with repairs, and all the staff is very helpful.
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June 2023 by Scott B.
Terrible service today. Second appointment in a row that I've had issues. Dropped off at the appointment time and was asked what time I needed my vehicle back. I said it would be great to hear at noon. I was told it would be noted and told to the tech. Arrived back at noon, no update, 1PM I had to ask when it would be done. Was told tech started another car. Seriously? At 1:45 when it was finally done the manager (Nick) had no, zero, zipcare or desire to hear my frustration and invited me to find another shop. Terrible customer service. Another customer was in to speak to Nick about a part he has forgotten to order for 2 weeks straight. This is the best Firestone has to offer customers?
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May 2023 by Lori Root
I came in for four new tires, which was nerve-racking to begin with. And even though they were down a guy, they got me in and out super quick. Bryan, had the BEST sense of humor- nothing phased him, he was awesome! THANK YOU!!!Service: Tires
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May 2023 by Matthew Alston
Went in about 3 weeks ago and got an Alignment and Tire rotation. Told the Manager "Please do Not jack with the tire pressure, I've got them exactly where I want them" Watched him write it on my Service Paperwork. Well,they lowered my air pressure by 13psi per tire. Nobody considers how difficult it is to find a free air station that isn't broken! ?Service: Tires
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May 2023 by Amy Peterson
My young daughter blew her tire out, and me and her father were too far away to get to her. I called Firestone, and Ravin was literally the nicest human being. They were super busy, but she was able to get my daughter in to get the tire replaced. She was so knowledgeable, and made me and my daughter feel very at ease. This was HUGE for me. Not a lot of people go out of their way, especially when they are super busy, so I really appreciate everything Ravin did to get my daughter safely back on the road. 10/10 recommend!!!!
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March 2023 by John Wright
Recently took a car in for a standard oil change and asked for inspection, 2400.00 later on on inspection report you would think the vehicle would need repaired asap, brake bad , rotors bad, calipers bad oil leak on manifold etc. Personally bought brakes from auto zone 50.00 my brakes after taking off 50% life left, tightened 2 loose manifold nuts.. In conclusion watch these salesman very close they are not above board.
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March 2023 by Roy Pierce
My serpentine belt broke on a Saturday night and they had me up on running by Sunday evening. Brian was very helpful!
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February 2023 by Braden K.
Scheduled an appointment at 8am to have my tires replaced. Front desk asked when I needed it done by and I said 10am would be fine. He said that'll work. I swing by about 10:30am to see if it was close because I hadn't heard back and my car hadn't been touched. He blamed it on them getting swamped which I didn't understand because I had an appointment at 8AM. It ended up not getting done until 12:45pm... I don't think I'll be back.
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February 2023 by Wesley Holmes
Manger and employees were great .need tires for my daughter car .they took time to fit her in .thanks Happy dad
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January 2023 by Sara Lu
I dropped off my car on Saturday to get my brakes replaced and when I picked up my vehicle, it was making a lot of noise every time that I would brake at a red light or even slowing down. I called the store back and asked if we could get that fixed and Brian was very helpful. He squeezed me in on the next day to take a look at it again and took some time to explain what the issue was and apologized for not catching it earlier. He took care of the problem and I appreciated his honesty on the whole process. Will definitely come back and ask for his assistance in the future.Service: Brakes
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January 2023 by Trevin Smith
Booked an appointment a week in advance for an oil change on their website. Called day of and Brian said no I can tell you right now with looking we don't do appoints ments past 4 and then ended the Call.
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January 2023 by Richard Arguelles
Very professional, and knowledgeable, Firestone has always been my go to store for tires and other needs ????
