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March 2024 by Heather DeVito
Filled up the gas tank right before driving to the airport to drop off the rental, 10 miles away. The tank was full. I received my receipt via email the following day and realized they charged me almost $30 for a fuel charge! (The exact amount I drove, 52 miles total.) I immediately contacted them and got told without a receipt from the gas station there's nothing they can do and there's no guarantee they'd even give a credit. Be very cautious of this!!
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March 2024 by Steve Dobson
Great vehicle we had the Nissan Altima, receptionist was pleasant to deal with, and upgraded us with no charge. She took care of me quickly and ensured I had everything I needed.
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March 2024 by Carlos Oregel
The lady who answered the phone on (2/5/24) was unprofessional and not very helpful. Thanks
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February 2024 by Jennifer Snyder
Excellent customer service, car worked well and was there as expected. Pickup and return were easy.
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February 2024 by Jaiver Quintana
Great service, great prices, easy to check in and check out. Personnel is nice.
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February 2024 by Brett Davis
Signage is poor. Easy to locate confusing to get to.
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December 2023 by Bethany Simpkins
DO NOT RENT from this location. There card terminals never work. Mediocre service and they are not capable of solving any transaction issues that occur on their end.
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October 2023 by I D
Despite a paid-in-advance reservation, we had to wait 2 hours for a car to be released to us. There were 5 or so people in line, and every single one of us had to either call our booking agency, restart the booking, or accept a different car than was reserved.If it was just us, I'd blame expedia. When it's the entire line, Hertz is doing something wrong.
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October 2023 by Christopher Tyler
Don't understand why I can pay with my debit card but can't use it for the deposit. Good thing Budget was able to get me a car or else I would have been S.O.L.
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October 2023 by Keith Murray
I used at this location Summers 2022 and 2023. Reservations have been honored, cars clean and ready at the price I’d reserved. But the personnel I dealt with were neither world-class nor terrible, just middle of the road.
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August 2023 by My Name
Great and easy experience. Apologies for not catching the gentleman's name that helped us (younger with hair pulled back into small ponytail). He was thorough, used my preferred name vs legal and happened to walk out and see I was in the Enterprise lot of cars vs Hertz and guided me to the right area. Fast and efficient service! Thanks ICT airport Hertz car rental.
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August 2023 by Donna Rae Pearson
Whoever the customer service rep is, he is tremendous! You can tell he sees things from the customers perspective. I encountered him at pick up and drop off. Each time his objective was to get me in and out quickly. Though he moved fast, he still covered all the necessary bases. I hope he is there the next time a need a car!
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June 2023 by Bryan
I’ve been traveling to Wichita every month for about 2 years. The lady that works the front desk across the street from the airport has been kind every trip. One time I left my headphone case in the rental car and she even brought the case to TSA so I could pick it up because I forgot it and she made sure I got it back. Once in a while an incredibly kind/good person brightens your day and she does it everytime I visit.
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May 2023 by Robb
I left my drivers license in my rental. The Hertz team called me right away. They saved me from wasting time replacing it. I really appreciate them.
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May 2023 by Joshua Osseweyer
Great service, no one else had cars and they saved the day.
