INTRUST Bank offers full-service banking through both the lobby and drive-thru, providing convenient access for customers. The staff is highly professional and friendly, with several reviews highlighting employees who go above and beyond to ensure customer satisfaction. Customers have praised individuals for their helpfulness, honesty, and willingness to assist with complex transactions like money transfers and check cashing. One employee was commended for their integrity after noticing and returning extra cash during a deposit. However, some customers have expressed frustrations with the bank’s online banking system. Issues such as account lockouts after incorrect password attempts, difficulty resetting passwords outside of business hours, and the requirement to change passwords frequently have caused inconvenience. The online system is considered complicated and not user-friendly, especially for handling account access issues outside of regular support hours. Customers also noted that support for resolving these issues is limited after hours, requiring calls during business times, which can be inconvenient. Despite the positive experiences with in-branch staff, these technical difficulties have led some customers to consider switching to other banks. Overall, INTRUST Bank is praised for its friendly, helpful staff and full-service options, but its online banking system and support process have received criticism for being outdated and cumbersome.
elijah and shelly were so professional and friendly. they went above and beyond to give 100% guest satisfaction. my card was hacked, so not fun, but they made the experience easy and enjoyable, if you can believe it. thanks so much guys!!
November 2024
Went in to cash my check and was greeted by Zachary, He greeted me and was super professional and even asked if If he could help me with anything else. Great customer service and great bank. Beautiful building too.
September 2024
Thank you Harvey for the great customer service and kindness!
