Lexus of Wichita is dedicated to providing an outstanding customer-focused experience when purchasing a vehicle. Customers have praised their interactions with the team, highlighting the exceptional service from staff members like Rosalie and Vanessa Mayo. Rosalie, in particular, received accolades for her quick responses and willingness to assist even on her day off. The dealership also offers a comfortable waiting area with new massage chairs, making vehicle maintenance enjoyable. Many customers have shared their positive experiences, including seamless online purchases facilitated by the helpful team, which handled all paperwork and shipping, even for buyers located far away. The facility itself is described as incredible, although some feedback suggests improvements could be made to their computer scheduling system. Overall, Lexus of Wichita is recommended for its proactive staff and commitment to customer satisfaction, making it a reliable choice for both sales and service.
Service advisor Angela was an excellent customer service. She knows how to explain what's wrong with your car and what's needed to get you back on the road . I really appreciate it and recommend to go see her.
October 2025
Great 👍 experience here at Lexus Dealer of my vehicle maintenance - special thanks to James ( Services Advisor) really kind and nice guy , love those new massage chairs at waiting area .
August 2025
Very proactive staff. Incredible facility... They could use a better computer scheduling system. The dealership on Reno is tied to the same boat anchor of a computer system as they are. The 2 dealerships that I used in Seattle ponies up and have real Dealership Management Systems.
