Meritrust Credit Union in Tyler offers friendly and helpful service, with staff members who are knowledgeable and patient. Customers appreciate quick and easy handling of banking needs, such as disputes, debit card replacements, and opening business accounts. Employees are often praised for their customer skills and expertise, making banking experiences pleasant and stress-free. However, some reviews mention occasional technical issues, like email problems, and less satisfactory customer service at times. Overall, Meritrust Credit Union provides reliable support and a positive environment, with a focus on delivering good service and helping members feel proud to be part of the bank.
I’ve been banking with meritrust for 3-4 years now, have had the best service! When my car insurance had double charged me they disputed it quickly and easily and took off the 29.00 charge off my account. I’m looking into them to finance my first auto loan in the next few months. Hoping to have a good experience!
August 2023
Jesse was absolutely great to work with on my car loan! He was even nice enough to share his expertise in the car sales world to help me get the best deal I could. Thank you so much, Jesse!
July 2023
Had to get a my debit card today. I am very skill pleased with the employee who handled it. Cannot, remember her name. Long hair. I told her to tell management that she is batting 1000 in her customer skills. Sadly, say that the last one I dealt with inside was lacking in this skill.
