U-Haul at Westway offers truck rentals, trailers, cargo vans, pickup trucks, and self-storage, along with other moving solutions. Reviews note that the staff is often very helpful, friendly, knowledgeable, courteous, and professional. Customer service is described as fast and on point, with staff being mindful of customer needs. The equipment rented is reported to be good and affordable. However, the location receives significant criticism for its check-in process and data collection. In-person check-in can be a little slow, and using the U-Haul app for returns is described as extremely frustrating, glitching repeatedly. A major point of contention is a requirement for three personal phone numbers, which multiple reviewers find unacceptable and an excessive collection of personal data that violates privacy. This policy is contrasted with other nearby locations that do not have the same requirement.
