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March 2024 by Merissa Medbury
my mom loves it. good customer service
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February 2024 by Alex Christopher
The way you guys force customers to sign up for the rewards program just to make a return is ridiculous. I bought something on a Friday night (this past summer), found it cheaper somewhere else, kept the item in my car with the receipt the very next morning I went to return it; item still in tact in the same bag with the receipt and I was told I could not return it because I didn’t have the rewards program. Cut to this Christmas I went in to buy some makeup for my mom and I didn’t sign up for your rewards program and because I didn’t your cashier or manager (whoever she was) got super mad at me and told me with an attitude “THEN YOU WONT BE RETURNING THIS WITHOUT SIGNING UP.”I have now learned that I did not need the rewards program to do my return and that it’s just a tactic to get people to sign up. This is wild.
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February 2024 by Krista Scott
I have been going back and forth on whether or not I wanted to leave this review.First let me start with I am from the West Coast. I moved to Kansas a year ago. I understand that things in Kansas are different. But with a large corporation like Ulta I expected more consistency. This review is for both locations I visited Greenwich and Kellogg.Customer service is usually top notch with Ulta. That has been far from the case here. I've had everything from employees not knowing where or if they carry a product. Which I searched the store and found it myself. To just being completely ignored. Samples all being broken or missing. Empty cleanup stationsBut my last experience was what prompted this review. I recently had my eyelash extensions removed. So I asked for recommendations for a daytime and night time look for my eyes. I had a employee point to a $70 palate. I asked if she could show me or give me some ideas of how to achieve these looks. She said YouTube is a good place. Quote "that's how we all learn"In the past at locations outside of Kansas. I have been sat down in a chair and shown how to achieve the look. I have not seen anyone in the chairs ever at either location. In the end I bought a lower cost palate. Had my customer service been better. I wouldn't have had any problem buying the more expensive palateI am hoping this review will prompt a change in the quality of customer service. I am moving to Arizona. I am looking forward to getting back the Ulta experience I am used to.
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November 2023 by Elisha Snell
Lots of sales preparing for Black Friday! Customer Service was friendly, helpful Ave so the sales associates had on beautiful smiles!!!
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October 2023 by Sandar Lynn
The stuff was super nice and sweet, helping me find the shade to match my discolored patches. She made my life better!She’s super patient and kind. Definitely had a good experience here.
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June 2023 by Rev. Douglas
Pay attention to where u park. People will bump, hit your vehicle, & keep moving.
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April 2023 by Addison Foreman
This is by far my favorite Ulta to come too! The staff is super nice and always have one person at the door greeting people it can get a little busy but I haven't had a problem with them yet and I've been shopping at this one for a while!!!!!❤️
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March 2023 by Pamela Aikman
Didn't have everything I wanted...but were helpful to tell me when the next shipment would be
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November 2022 by Emma T.
Picked up some shampoo that was clearly labeled as on sale, but when we went to check out it wasn't. After asking about it, the manager went to the stand and took off the label that labeled it as on sale and then proceeded to not give the discount. It is bad business practice to make a mistake and then tell the customer they were wrong and not offer reparations. They did not tell us they made a mistake, just secretly removed the sign.
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August 2022 by Colleen Shirley
Best selection of affordable and top shelf cosmetics!
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May 2022 by Austin Morgan
Staff was very helpful in picking the products I was looking for.
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April 2022 by Sydney Janney
Love the products Ulta has to offer. However the employees have always treated me poorly, i get looked up and down when walking in, judged. It deff makes me not feel welcomed, i won’t be returning due to employees attitudes and lack of customer service skills. Also If i have a question i should be able to ask without employees acting like it’s too much of them. The last couple of visits i have felt very judged and out of place when i walk in. I hope they can do better.
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January 2022 by Stu Dalziel
Don’t go here if you’re a guy. Everything is the same color, and finding anything is a challenge. Can’t blame the employees for ignoring me, and they are mind readers just like my wife. They knew what I was looking for (without asking because they read my mind), and they knew they were out of stock for what I was buying, so they wisely avoided a dead-end conversation/sale. Once I found the empty bin, I double checked the inventory online and learned they were out of stock. Everyone smiled as they read my mind when I thought “I should have just shopped online.” So I went out to my car and ordered from Amazon.
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January 2022 by Ale Morales
If I could put a no stars I would. Placed and online order they were out of stock and instead of letting me know just sent me with half of my products. Staff is unfriendly just over all not good service. Rather drive further for better service.
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August 2021 by Brenda Andrews
There are no bags hanging in the front of the store. No indication that they are available on request. I walked through the entire store passing several employees with my arms obviously overloaded. Not one offered a bag or any help. Terrible customer service. Sorry.