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“MCCU has been my entire family’s bank of choice for over 40 years now. The Russell location, in particular, is the best there is. I always see a friendly face when I walk into the Russell office, even when I’ve had an issue that needed extra research for it to be fixed. I almost never leave reviews, but I am so happy with how a recent issue was resolved and I’m deeply appreciative. Thanks to the Russell location for being so terrific! Employees like y’all are the very reason I bank with MCCU!”
“I was met not with indifference but with genuine kindness and attentiveness. In particular, Jozi’s customer service stood out.
Jozi exemplifies what every financial institution should strive for in its front-line staff: she is courteous, patient, knowledgeable, and sincerely committed to helping others.
In a world often caught up in automation and rushed exchanges, it’s refreshing to deal with someone who still believes in treating people with dignity and respect.
Give this woman a raise, or at least a hearty thank you.”
“Love this place I've been banking with them for about 2 years now.Only problem which isn't a big one unless you're like me and don't know is they do not check their night time deposit on Saturday only thing they do is drive thru, they should really have a sign stating it in case you drop off money Friday evening that you need over the weekend.Not complaining just stating so anyone else that doesn't know can maybe read this.”
8:30AM - 6PM
835 Carter Ave, Ashland
Banks
“The staff was so very helpful to me, it was a very unique and troubling situation, including the ATM and my Cash App debit card, and I was greatly appreciative that they took the time and patience to aide me, especially as I do not hold accounts there! Top notch customer service!”
“City National is a wonderfully conservative institution. The folks here treat your money like it's their own, and I mean that in a good way. Highly recommend River Hill in Ashland, Russell Branch, Hospital Branch (KDMC), and Main Office in Ashland Kentucky. Where everybody knows your name and they're glad you're there.”
“Bluegrass Credit Union is everything you’d want in a small-town bank. They offer great rates, low fees, and are truly community-driven. As a not-for-profit organization, they focus on helping members access better opportunities through lower interest rate loans. The staff—Mary, Hannah, and Summer—are always friendly, knowledgeable, and eager to help.”
8:30AM - 4:30PM
1999 Winchester Ave, Ashland
Banks
“I came needing Statements from my account, and Sam an one of her co-workers were amazing an went way up an beyond there job duties to make sure I was leaving with what I needed an so so polite doing so.. Great job SAM an SAMS CO-WORKER! I was very pleased and happy with my visit today. You guys have a bright star with this employee. Good job!!”
8:30AM - 6PM
6313 US-60 #0, Ashland
Banks
“Journey Jordan is the one who is doing our construction loan and we honestly can’t say enough good things. She is incredible, friendly, personable, easy to work with, and I felt like she was cheering us on from the beginning. I wish every bank had a Journey Jordan. We went to several other banks before going to KFB and I can assure you, she is truly one a kind. HIGHLY RECOMMEND.”
“I have had the Best banking experiences here! How awesome to have my own personal banker to help me :D with all of my banking questions. Thank you to everyone on staff for always being so pleasant! I'm always greeted with a smile, and every encounter has been friendly and professional. And a special thank you to Lindsey... What a wonderful and positive experience it was to have worked with you in opening my account! I highly recommend 5/3rd Bank in Ashland for ALL of your banking needs! Best wishes to all, Kimberly Beth”
9AM - 5PM
1000 Carter Ave, Ashland
Banks
“Friendly professional service and staff.
Has both in bank and drive through service along with ATMs. Has outside drive up teller lanes as well as convenient well lit parking areas with accessible parking and entrances.”
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“Nothing but great things to say about Ashland Credit Union. From my first phone call with questions regarding a HELOC loan to setting up membership/accounts, it has been an extremely east and friendly process. Jo Speaks and Alexia have been awesome guiding me through paperwork and answering questions. So nice to be able to talk to local people who care about your experience. Highly recommend!”