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“MCCU has been my entire family’s bank of choice for over 40 years now. The Russell location, in particular, is the best there is. I always see a friendly face when I walk into the Russell office, even when I’ve had an issue that needed extra research for it to be fixed. I almost never leave reviews, but I am so happy with how a recent issue was resolved and I’m deeply appreciative. Thanks to the Russell location for being so terrific! Employees like y’all are the very reason I bank with MCCU!”
“I was met not with indifference but with genuine kindness and attentiveness. In particular, Jozi’s customer service stood out.
Jozi exemplifies what every financial institution should strive for in its front-line staff: she is courteous, patient, knowledgeable, and sincerely committed to helping others.
In a world often caught up in automation and rushed exchanges, it’s refreshing to deal with someone who still believes in treating people with dignity and respect.
Give this woman a raise, or at least a hearty thank you.”
“Love this place I've been banking with them for about 2 years now.Only problem which isn't a big one unless you're like me and don't know is they do not check their night time deposit on Saturday only thing they do is drive thru, they should really have a sign stating it in case you drop off money Friday evening that you need over the weekend.Not complaining just stating so anyone else that doesn't know can maybe read this.”
“Bluegrass Credit Union is everything you’d want in a small-town bank. They offer great rates, low fees, and are truly community-driven. As a not-for-profit organization, they focus on helping members access better opportunities through lower interest rate loans. The staff—Mary, Hannah, and Summer—are always friendly, knowledgeable, and eager to help.”
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“Nothing but great things to say about Ashland Credit Union. From my first phone call with questions regarding a HELOC loan to setting up membership/accounts, it has been an extremely east and friendly process. Jo Speaks and Alexia have been awesome guiding me through paperwork and answering questions. So nice to be able to talk to local people who care about your experience. Highly recommend!”