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February 2024 by Phylissa Van Horn
This happened on Feb 9 2024 at 5pm. NEVER AGAIN WILL I STEP FOOT INTO THIS SPECIFIC KROGER! After we noticed an item missing from our order, which was the Homechef Chicken Pot Pie priced at $7.99 each. I instructed my spouse to go to the store to retrieve it as the online store indicated it was still available. The manager that I spoke with assured me that there would be no issue. However, when my spouse approached the woman at the deli to collect the order, she denied having it and refused to check, she told him There wasnothing missing from our order, then proceeded to give him a sarcastic smirk. Such behavior is extremely distasteful and unacceptable. If my husband wasn't on video call with me at the time I wouldn't have been able to fathom the behavior from this woman. I have been a loyal customer for years at this store and I can guarantee that I will never spend another cent of our hard earned money at this Kroger.
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February 2024 by Phylissa V.
This happened on Feb 9 2024 at 5pm. NEVER AGAIN WILL I STEP FOOT INTO THIS SPECIFIC KROGER! After we noticed an item missing from our order, which was the Homechef Chicken Pot Pie priced at $7.99 each. I instructed my spouse to go to the store to retrieve it as the online store indicated it was still available. The manager that I spoke with assured me that there would be no issue. However, when my spouse approached the woman at the deli to collect the order, she denied having it and refused to check, she told him There was nothing missing from our order, then proceeded to give him a sarcastic smirk. Such behavior is extremely distasteful and unacceptable. If my husband wasn't on video call with me at the time I wouldn't have been able to fathom the behavior from this woman. I have been a loyal customer for years at this store and I can guarantee that I will never spend another cent of our hard earned money at this Kroger. The ambiance is equally horrific.
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January 2024 by CJ Smith
Easy place to shop.
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January 2024 by bradley stone
Not a bad place to go grocery shopping but food fair has pop cheaper
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December 2023 by Val Rakes
Convenient and friendly staff
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December 2023 by De'Angelo M.
10:25 and an associate with a yellow vest was puppy guarding the doors saying we close in a few. All I did was grab a kart because all the check outs were closed and I'm bagging my groceries by myself I'm not going to put them on the floor??? Great deals and great stockers who helped me. Just a rude older man in an orange vest standing in front of the door. They also closed one of their entrance doors at 10Pm.
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November 2023 by Brad Garner
Just like every other Kroger around
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November 2023 by Seth Cossett
I have shopped at the Ashland midtown Kroger for years, I’ve always enjoyed shopping there and the store employees are very friendly and professional, I have also used the pharmacy at this location for years but that’s about to change, since the pharmacist swap, Hannah and some of the technicians are absolutely the rudest people I have ever encountered, I’m constantly having issues.. as much as I’ve enjoyed shopping at Kroger, I’m not going to tolerate being treated they way Kroger pharmacy has treated me and will take my business to Wal-Mart and Walgreens, at least I know I can just have my food delivered, and I know how well Walgreens treats there customers!
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September 2023 by astor dobson
It's a good place to get what you need
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September 2023 by Candace Smith
I have never reviewed a grocery store but I'm desperate. The only food water you carried was Propel Mango in 12 pk and Propel peach in the single bottles. Well the mango did so well it was impossible to find one in stocks while the other flavors didn't sell beside the singles of peach which were always sold out too. My bf left a previous review asking to keep more of the mango or peach in stock. When I come in last week and today I find out that they have done away with only those 2 flavors. I was so baffled. Why do away with the bestsellers and keep the duds? That "Hint Water" you brought in , i guess to replace the mango water is literally the worst water I've ever tasted. And also could your ice cream stockers PLEASE PLEASE PLEASE quit letting the ice cream melt before putting it in the freezer. It's $7.99 a pint for my Graeters Black Raspberry Ice cream and the ice cream always has melted purple ice cream dripping down the sides underneath the seal and they're also in the only shelf in the freezer that is broken and freezer burns any ice cream that's there for a few days. It's hard as a rock when they've let them thaw before stocking. And it's literally more often than not. They're ruined right now if you want to go see. Check my graeters black raspberry and you'll see melted ice cream dripping under the seal an that is the only one that's sold out a lot besides Homestead Creamery butter pecan and you got rid of that too. The other flavors u kept dont even sell. I have an eating disorder and can only eat a few foods and these are some of them that I needed every day. Please, I'm begging you to bring the good stuff back and quit letting the stockboys ruin the ice cream
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September 2023 by Heather Curtis
I generally like Kroger but I've had aggravating experiences over and over at this location. First off, about 80% of their carts have bum wheels that either make horrendous noise everytime you push it or get stuck, making it nearly impossible to push once you have more than a few items in the cart. I always try to go here first to look for my daughter's formula, as Walmart is a further drive and parking there is always full so I try to avoid it. Well, I usually have to end up going there anyways because 9 times out of 10 Kroger is completely out of her formula (Similac sensitive). Rarely I will get lucky and they will have 1 or MAYBE 2 cans so I'll get them but that means that very soon I will have to make another trip to get more. The most aggravating thing though, is that the customer service desk can just choose to close at absolutely any time. I have shown up at 3/4 before and they've had it closed. If it isn't closed then half the time you just have to stand there for 20 minutes waiting on an employee to come help you. I've lived in many Cities in KY, therefore have shopped at probably 15 different Krogers and this Kroger is the only one I've ever had this problem with.
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July 2023 by Chris Bowling
I've shopped here since I was a little girl and always liked it. They have things I can't find anywhere else, and store is clean. The prices can sometimes be a little high, but there's usually some decent sales.
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July 2023 by Lincoln Johnson
Ongoing shopping cart crisis. People here are using 1800s Britain moves in order to get a functional cart, which there are very few. I can't really blame them. It may sound a bit funny, but the best condition cart I could find had 3 different sized wheels, and every time I wanted to turn it, it had to be lifted off of the ground and repositioned. Not only that, the self checkout system is atrocious. Every time you scan an item, it says something like, "Please replace scanned items in the bagging area." etc. It also called an employee on its own 3 times for no reason. Spent nearly 40 minutes, scanning 15-20 items.In short, go elsewhere to buy your groceries. It's not worth it here.
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July 2023 by Lora Beebe
NO CARTS in store. Employee on way in from parking lot with exactly 2 carts. I asked for one and he said “ no i need them”. Ok you are doing an online order i get it, but why not bring the rest of the carts in? Isnt that part if your JOB???? Only one checkout open besides the “ do it yourself “ ones, and FIVE shoppers waiting on line….. sad
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May 2023 by Darrell Dean
Great location nestled in Midtown Plaza! Clean, organized, and well-stocked. Associates are friendly and helpful. Highly recommend using their digital platforms for coupons!