Verizon in Ashland, KY, operated through Victra, is known for providing friendly, helpful, and attentive service. Customers appreciate the knowledgeable staff who go above and beyond to assist with a wide range of wireless devices, including phones, tablets, mobile broadband, and accessories. The store employees are described as the nicest and most welcoming people, making customers feel comfortable and valued during their visits. Several reviews highlight staff members like Ethan, who demonstrates exceptional technical knowledge and dedication by staying late to help customers, even in difficult situations such as lost phones or complex issues. Ethan’s efforts are highly praised, with customers noting that he works diligently and provides excellent service, often saving them money and making the upgrade process smooth. Staff members like Eleni also receive praise for their hard work and problem-solving skills, with customers recommending her for her dedication. Logan is recognized for his genuine kindness and expertise, earning praise for his helpfulness and suggesting he deserves a promotion. The store’s goal is to connect customers with the right technology in a trustworthy, fun, and profitable way. Overall, Verizon in Ashland is appreciated for its friendly atmosphere, knowledgeable staff, and commitment to customer satisfaction, making it a trusted choice for wireless needs.
My wife and I came in today to look for a cheaper, high quality internet compared to our current plan. Eleni took the time to explain each internet plan to us and maximized our discounts which meant the world to us. We are extremely thankful and wanted to applaud her amazing customer care! Thanks Eleni!!
March 2024
Excellent customer service. Installed my accessories for me
March 2024
Highly recommended they are the nicest and friendliest ppl you’ll ever meet and walk u threw everything and they make u feel very welcome look forward to seeing them again soon
