Martin Kia, part of the Don Franklin Auto family, provides a car buying and service experience marked by kind, considerate, and helpful staff. Customers describe the team as nice, patient, and professional, turning a potentially stressful process into a hassle-free and positive one. The sales experience is noted for being no-pressure yet informative and customer-forward, with staff who listen and work to understand what the customer wants. The service department receives high praise for being top-notch, helpful, and extremely informative. Staff are commended for providing outstanding support, including arranging rentals during major repairs, making the entire process trouble-free from start to finish. The dealership is also recognized for offering amazing service when purchasing a vehicle outright, with a quick and smooth process. Overall, Martin Kia is recommended as a trustworthy team full of professionals, whether for buying a new car, trading one in, or servicing a vehicle.
