O'Reilly Auto Parts store #5252 in Burlington, Kentucky is consistently described as an awesome and professional place with good experiences. Reviews highlight that the parts professionals and staff, including assistant managers and a manager, are always helpful, friendly, and go above and beyond. They are noted for being immediately welcoming, genuinely concerned, and offering help freely with kindness. Specific examples of service include staff double-checking to ensure a customer gets the correct oil, offering to go outside in the rain to help open a difficult oil cap, and installing items like a steering wheel cover and a car battery for customers. The store is usually well-stocked, with parts in stock and available quickly. Customers report leaving with their car problems resolved and express deep gratitude, becoming loyal customers because of the amazing and helpful people. The overall sentiment is one of exceptional helpfulness and consistent, kind service that touches customers' hearts.
Very friendly and helpful. I was stranded and these people were kind.
March 2026
I have been searching and searching for a certain part and have been let down by two dealerships, and 3 different auto stores. I went to O’Charley’s and Zach helped me. He found exactly what I needed and was super helpful!! Give this man a raise, he’s rocking customer service !
January 2026
Dakota really came to the rescue and did a great job being so informative and helpful. Great job Dakota! Thanks again
