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April 2025 by Ethan Baird
Had a great experience with the associate Tray. He helped me and my parents who are not tech savvy get a new phone. The experience was overall pleasant and I would highly recommend this location. Tray explained everything thoroughly, got us some good deals, and was very helpful.
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April 2025 by Brian Griffin
Stopped in to cancel the service for my wife's watch and David was super helpful. Fastest trip into Verizon ever!
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April 2025 by Dana P
I visited a month ago, and a rep named Leyton was extremely helpful. I had a very good experience with him.
However, today I called the phone and a different rep (didn’t get a name) answered and was not helpful at all. He even said Verizon Customer Care “doesn’t know what they’re doing”, and spoke in condescending tone when I asked questions, which I did not appreciate. In the end, my concerns were not addressed so I ended up calling the 800 support number.
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April 2025 by Kristan Flora
Awesome experience with Ashley! I went in for help with my bill and she went above and beyond!!!! 10 out of 10 would recommend Verizon Cold Spring location and Ashley specifically :)
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March 2025 by Theresa Taylor
Awesome service, finding me the best deal that met my needs and stayed within my budget. Very knowledgeable of the products and super helpful with my numerous questions.
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March 2025 by Louis Nier
Ashley was so knowledgeable. Ashley went out of her way to be helpful. She made the IPad transition run smoothly. Ashley answered all of my questions very professionally. I did comment to Ashley how clean her store was .
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March 2025 by Eddie Johnson
Amazing service from Vernell at the Cold Spring, KY location. Go see him for the hookup!!!
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August 2024 by Samantha Watkins
Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.
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June 2024 by James Hopper
DO NOT GIVE THIS STORE YOUR MONEY PLEASE. LONG STORY SHORT late last year took Father in law for a new phone, asked for galaxy sales man ABDULAZIZ came back and said they were out of Galaxy's but he'd sell us an moto edge for the same promo it had more storage so it was a good deal he said. Fast forward a few months FIL continually having problems with phone so I traded him for a day and quickly realized it was a used phone that had been returned it still had the previous owners home and work network saved I was VERY UPSET $700 DOLLAR USED BROKE PHONE! Got a hold of Verizon and was told it's been more than 90 days so I can't return it! I said I think the 90 day contract should be void seeing how THEY LIED TO ME AND SOLD ME A JUNK USED PHONE AS NEW!!! Verizon is still looking into it month later so ALL I CAN SAY IS PLEASE SAVE YOURSELF THE TIME AND MONEY GO ANYWHERE ELSE ANYWHERE PLEASE!
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May 2024 by Joyce Thompson
I had questions regarding my bill & the Verizon representative was very helpful. She answered all my questions & explained the charges to make sure I wasn't overcharged. I really appreciated her assistance. Thanks,
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April 2024 by Dale Strain
Matt was very helpful and patient in walking my mom thru her new iPhone. Also found me a discount on our existing plan.
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April 2024 by Greg Popovich
I have came into the Cold Spring store multiple times too get help with my phone and purchase new phones. My previous phone was not operating correctly and the store reps helped me get my new phone in and set up properly. I would highly recommend this store.
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April 2024 by Ken Bingham
Outstanding job helping with phone questions. Always shop at this location for phones questions and accessories. Very professional staff.
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April 2024 by Chanel Schalk
So my 10yr shattered her phone to the point of no return! I hated the thought of going to Verizon and spending a bunch of money when I just lost my job. But I hate to bite the bullet! Logan cox was the guy who created me at the door and turned my day around! He helped me on a cheap phone that was a buy out on the cracked one. He also made sure that the phone had a better case and a new screen protector! Plus made sure I had insurance on both phones this time..on top of that he also lowered my bill a few bucks! Thank you for turning my day around Logan! I'll be back for the next phone!
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February 2024 by Mark Smith
My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!
