The Verizon store in Cold Spring provides an exceptional in-person wireless experience. Staff are described as awesome, very knowledgeable, and super helpful, going above and beyond to answer questions. They help with bills, explain charges, and find the best deals to meet needs and budget. Consultants assist with upgrading phones and plans, moving providers, and setting up discounts. The store is noted as being clean. Customers report pleasant and easy experiences, with smooth transitions and professional service.
Jack was wonderful. He helped me get a replacement phone and even sat on Customer service with me for an hour to fully resolve our issues. I highly recommend Jack for anyone who is looking to get great customer care and great deals on phones.
August 2026
Felt like our bill was getting too expensive so called to inquire about ways to get it down. Jake upgraded our plans while simultaneously saving us $30/month. He was very kind and professional! Will definitely go back to this Verizon store again.
August 2026
Jack was outstanding with his salesmanship. He was friendly and courteous. He really knows how to take care of his customers. Thank you!
