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“I’ve been coming to this branch for more than 5 years, everyone here is so nice and Beth the manager is an amazing person. She took her time & went beyond to look for paper documents when couldn’t find it online.”
“The staff at this branch is amazing. Emily, Ro, Todd, and the rest of the crew are always so pleasant and helpful. My needs are pretty simple, as I'm usually making business deposits, however I have watched them take the time to help people who were confused about their banking and educate them on things that would save them money and fees. If I lived in Covington, this would become my personal bank as well.”
“I love this location and the exceptional customer service of Gitze Simonson as well as the other front desk employees the friendliness of this location reflects well on their general manager who recently called me in person to follow up . I wish I could give them 6 stars .”
Open 24 hours
5018 Old Taylor Mill Rd, Covington
Banks
“I have never ever had a bad experience with customer service at any US Bank branch. This one is no exception. It's the one I use all the time and the people are fantastic. Always cheerful and knowledgeable and professional.”
“Exceptional! Relatable , engaging and diverse! This bank cares about the customers - no special treatment or entitlement. Appropriate attire, no mean mugging and no Branch Manager named Gates! Vine street bank can learn from this branch!! If it wasn't for this branch Huntington would have lost a valued customer! Diversity lives!”
“I am in the process of starting an insurance business. Rachel Ward helped me set up my business account. She was quick, thorough and very personable. I am looking forward to working with this branch as I grow my business over the years.”
“Update: they finally figured out that the card caddy app was fowling everything up. It took about a year to fix but at least it’s fixed. I was not looking forward to changing my personal and business accounts to another bank.
While the people here are great there are 11 spots to park and all full with one person in the branch. I did see an entourage of people walk in to the meeting room while I waited but if employees are parking in the lot and I am paying to park I have an issue with that. Might need to find a new location to deal with.
Katie is always a pleasure to deal with.”
“Excellent customer service, always friendly and courteous. Brenda is always helpful! You have a wonderful team at this facility and it's right next to my building I live in, so extra convenient!”
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“As a former employee and still a current costumer, I can not speak highly enough about this Bank. I was such a healthy environment to work in and they have always taken good care of my family with all our banking needs! Their mobile options are wonderful but I love going into the branch when I can for the wonderful customer service I am always greeted with!”