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January 2024 by Linda Downey
Great staff. Will always do you right.
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November 2023 by Tracey Burton
Very good customer service. Helps you save money
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September 2023 by Dixie Sturgeon
Staff answered all my questions and I got a great deal on my metro service
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September 2023 by Kenleigh Hellerd
The rep was super friendly and helpful solved my issue
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August 2023 by Tena Hicks
Ali provides great customer service..I'm very happy with my metro/latonia experience
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April 2023 by Emily Mains
Ali is so knowledgeable and friendly, he helped me set up my phone and stayed within my budget! If you need someone knowledgeable he is your guy.
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April 2023 by Kristy Smith
Omg... I been with metro for a while now. But every single time I go into the store for something...they take FOREVER. That's all I have to say on that.
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April 2023 by Sherry Hardymon
Very friendly and helpful staff
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February 2023 by Chris Delaney
Needed to upgrade my phones (5) and told the owner I only wanted to up my bill a little, instead he opens up a smart pay lease account with a bill off 177.00 a month. I was not understanding he was opening a new account for a line of credit for phones
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January 2023 by Kathleen Ring
I believe this location is the best metroby t-mobile store ever
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December 2022 by Steve G
NICE PLACE and employees will go over above customer service.........10 stars !!!!
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December 2022 by Jeff Jennings
Quick and easy way to pay your bill
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July 2022 by Jason Winstel
Excellent service and very helpful!
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May 2022 by Franklin Rowland
Not really sure about the practices of Metro PCS?.?ACP program offered by the government, for a discount on your internet & mobile phone. Metro PCS website plan shows $30.00, it would be free. The affordable connectivity discount $30.00 and I had to upgrade to a $40.00 service plan to get a discount! My question is? Is Metro PCS upcharing to make a $10.00 profit? Sure seems that way to this consumer ?
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November 2021 by BCRUNK
DO NOT COME HERE!!! These guys need TRAINING!! My grandparents came down here to get two new phones and they had a horrible experience and basically were rushed to hurry and get them out the door. They set my grandpas phone up only half way and then told them my grandmas can do hers at home on her own. Thankfully I was able to learn through google but they should have been able to set everything up for an elderly couple. What if I wasn’t there to help? On top of this, it was supposed to be $90 for two phones with new numbers. We’ve been coming to metro for many years and once again, it ended up being way more than the guy told us it would be on the phone. It wasn’t $90… it was $180 plus tax!!! I’m so fed up with this place they need to do their job, stop rushing to get the customer in and out the door. Another thing they do is sell refurbished phones that they swear is brand new so BEWARE of that too. Metro pcs needs to investigate this place. Not only that but TRAIN them how to do their job right. Now my grandparents have two new numbers and their getting back to back texts and calls because the numbers are recycled numbers so the guy told us it was nothing he could do about it. Something’s got to give. My poor grandparents don’t deserve this!! Do better latonia metro!!!*** NEED HELP? —-> If you need help from metro the best way to get help is over the phone on their customer service line, or one of my favorite ways to talk to metro is through Facebook messenger! Yes! They help you more through there then at latonia in person!
