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December 2023 by Won Chang
If you are looking for a place for the fingerprinting service, this is the one! The staff member who helped me was very professional and helpful. My hands are usually greasier than other people, so the fingerprinting machines at USPS (which are quite bad) often fail to recognize my fingerprints. The officer who helped me exactly knew how to make the equipment work! If you have a similar issue, consider this place for your fingerprinting.
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October 2023 by KOK Video
Hi yes, im resident on bakewell st in Covington, gentlemen delivering on Sunday Oct 1st 2023 OPENED MY FRONT DOOR thats clearly labeled as “apt 1” which i had no packages being delivered to and me EVER and him and i had an altercation where i threw a towel at him while screaming for him to get out my house, once he was chased outside i locked the door he tried opening it telling me to come out and fight and screamed “stupid n*gg*r” at the top of his lungs… im white… and this neighborhood is full of black and latino residents who don’t appreciate racial slurs being screamed out by white folk, and it looks extremely bad on me as he was outside my door.
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August 2023 by Austin Winner
Kashiba went above and beyond in helping me with a package that was addressed incorrectly. She was friendly and helpful despite the additional burden I was putting on her. Thank you!
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June 2023 by Daniel S.
Just called In about an issue with mail being delivered to the wrong building in my apartment complex. The operator who answered the phone was professional, friendly, and resolved my problem in a timely manner. I always like to point out when good customer service is shown and this was exactly that. Way to go! And thank you :)
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February 2023 by Michael Tenuta
I came to this location for my passport appointment. Khay and Tim had the lines moving quickly while being extremely nice and fun. They are amazing. Khay had me out the door by 12:01pm. My appointment was for noon, and I was 5 minutes early. Seriously, it was a great experience at the post office.
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February 2023 by Melissa Baird
Staff are always friendly, fast, and helpful. Rarely any wait.
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December 2022 by Nick Workman
Not sure I understand all the 1-star reviews. The employees were very polite, efficient and gave me helpful suggestions for my deliveries.
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December 2022 by Kai Haizlip
one of their drivers lost/misdelivered my package and they refuse to do anything about it
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December 2022 by Delbert H.
I have friends and family members that are employees and work under Todd Smith. This man is unprofessional, sexually harrasses the employees and is a racist, he lashes out at these vunerable employees, and holds them back from moving forward He an evil uneducated low grade Hillbilly working in this postion of Supervisor over the Covington, Kentucky Post Office. He needs to be removed as his abuse is beyond mental, physical abuse. He has been touching and threatening the women under his supervision. He uses his power and position to control/debase/setup an employee for failure. If there is anyone he has done this to please leave a coment as we need to actively seek for him to be fired, fined/ and sued. His abuse has affected many families over the years and will seek to remove this man from office
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December 2022 by Annie Cochran
The staff here is always helpful, efficient and friendly. I appreciate them going above and beyond. I love my neighborhood post office! The building is also cool too :)
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September 2022 by Rhonda F
These folks working here are extremely personable AND personal. A supervisor named Tim is an exceptional example of that statement, and then some! I had a snafu trying to get a certified letter redelivered and Tim was all the way going to bring the mail piece to my house himself after he finished his day, which was early on a Saturday. Talk about dedication to the commitment to satisfy and to honor the USPS.Sure they have screw-ups, impossible not to, but these postal people strive to correct them and help the public maintain confidence in the system.
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July 2022 by Gretchen Troxell
I needed to get my passport renewed. The staff were very friendly and helpful! Thank you for making the process so easy!
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July 2022 by Robert Seal
I went in to renew my passport. The gentleman who helped me, Richard, was very fast and very kind.
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December 2021 by Shawn F.
A spacious post office. So spacious in fact, that I wish it had some more modern amenities, like self-service mailing options. The lines can be slow & as there are multiple entrances & people are sometimes slow on the uptake, forming from different directions. Service behind the counter is usually pretty friendly & helpful, though there have been times where packages have weighed the same when they very clearly shouldn't have & had I not been paying attention, I'd have been charged more because they hadn't reset the scale or something. We're paying far more than we should be for postal service already. It's gotten so bad since DeJoy took over. But if you need to use the post office, there are worse locations in the area than this one.
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September 2021 by Hector Murrieta
Amazing building, good service.