The CVS stores receive mixed reviews, reflecting a combination of positive experiences and areas needing improvement. Many customers appreciate the friendly, small-town hospitality they encounter, noting that staff members are often polite, kind, and willing to help. One customer highlighted a cashier named Lace, who was patient and cheerful, especially when assisting older customers, and expressed that employees like her could improve the store's overall atmosphere. Another reviewer praised the helpfulness of an employee in Danville, Kentucky, who went out of her way to assist with a collage project, showing dedication and knowledge. However, some reviews point out issues with customer service, especially when extra help is needed beyond simple prescriptions. Several customers expressed dissatisfaction with staff attitudes, describing them as rude, uninterested, or unhelpful, particularly regarding prescription corrections or assistance with complicated processes. One reviewer, who is dealing with serious health issues, experienced difficulty in getting a prescription corrected and faced dismissive responses from employees, which led to frustration and the loss of their business. Despite these concerns, the store is also recognized for offering a wide range of everyday products, from snacks and hygiene items to cold medicine and cereal. Customers enjoy the store's inviting atmosphere, the availability of free air, and the benefits of points and coupons on receipts. Overall, CVS is seen as a place with good products and some outstanding staff, but it also has room for improvement in customer service and employee helpfulness.
I love the small town hospitality that I’m always greeted with when I go to this CVS. Everyone is always so friendly and polite.
September 2023
If you need your prescriptions in a hurry. I would not recommend this place. My prescription was called in at 11 in the morning did not get it till the next day at 2 p.m. they are just swamped with orders. Very busy pharmacy. And over-the-counter stuff. Is much more expensive there.
December 2019
I shop at CVS in Danville, Ky frequently. Everyone is friendly and helpful. Wide variety of items to purchase and my prescriptions are always ready on time! Great store and great employees!!
