Metro by T-Mobile provides phone service and devices. The store is clean and the staff is consistently described as friendly and helpful. Employees work to ensure customer satisfaction, with one going above by calling another location to secure a phone. The activation process can be quick, and customers report nice prices and strong, reliable service. However, some experiences involve confusing transactions. Promotions may require purchasing accessories like a case and screen protector, adding significant cost, and details might not be clearly posted. Activation fees and plan costs can be applied without clear customer consultation, sometimes resulting in a higher monthly bill than expected. While customer service can correct plan issues later, the in-store experience can leave some feeling misled. Overall, it is seen as a great company with excellent employees, but customers advise asking detailed questions to fully understand all charges.
I want to say that personally they treated me wonderfully and were there from the beginning to the end helping me to be able to have my account with Metro. They were great. Thank you for your help. I don't have their names.But it was the day of Thursday Oct 23 2025 thanks guys.
September 2025
I stop by at the store today to fix a problem I got with a payment and carma was extremely nice to me and was able to help me fix it I was with no service for 4 days after I did my payment she did go the extra mile to help me out I really appreciate her
June 2025
William is super friendly and knowledgeable!! He helped me in a way that didn't give me the run around I have been given and he was very friendly! That is an all star employee y'all have! Good job!!
