“I just want to give a huge shout out to this place . They are ABSOLUTELY wonderful. We was on our way from Wv to Missouri. We broke down beside the freeway . We called them had no clue where we was at . But the lady on the phone was super awesome she was able to help locate us and get a tow truck to us. The gentleman that came and towed us was absolutely great , very friendly and kind very professional. He towed us to the nearest hotel. Even gave us recommendations on local restaurants. The price to get towed was definitely very reasonable, They definitely go above and beyond. I wish I could give them more then 5 stars , highly recommend them”
“My truck suddenly started misfiring while I was driving, and it really scared me. It caused the entire truck to shake and then the engine light was flashing. I knew I couldn't keep driving it, so I pulled over into the nearest neighborhood. I called my boss, and he reached out to Doug’s to get it handled. I honestly wasn’t expecting anything more than a standard tow—get the truck, take it where it needs to go, and move on.
But the service I received was far beyond that.
The woman who called me for the location and details (I believe her name was Katie) was incredibly kind and easy to talk to.
Then, when the driver, David, arrived, he asked what was going on with the truck and was getting ready to load it up. While waiting in someone's yard nearby, I realized I needed to grab a few things from the truck bed. Not paying attention, I stepped right into a huge patch of mud - thanks to the melting ice. My shoes were ruined, and I just broke down crying— it had already been a terrible day.
David saw what happened and immediately offered me some wipes to clean my feet (I was wearing flats since I work in an office). The mud kept spreading, so I went to rinse off with some running water—freezing cold, of course. He noticed that, too, and brought me two shop rags from his truck so I could clean up properly.
That small act of kindness meant so much to me. He didn’t have to care, especially since he mentioned he wasn’t having the best day either. But he still took the time to make sure I was okay.
To me, this company is so much more than just a towing service. Their compassion and willingness to go the extra mile truly stand out, and I’m grateful for the way they serve our community.”
“Where I work, we use Nall's Wrecker Service for everything from getting stuck in fields to breaking down on the side of the road. They are super nice people to deal with.”
“I can definitely see why most people are happy with Carl's Auto Care & Towing! Amazing staff and professional service. Mike is an amazing guy who can help and understands your situation. I hope I never get towed again, but if I do, Carl's Auto Care & Towing is the one to call!”