CVS Health is conducting coronavirus testing (COVID-19) in select states. Tests are available for eligible individuals aged 10 and above, with minors requiring adult accompaniment. The company offers both lab testing and rapid testing, though high demand may cause delays. Customers generally have positive experiences at CVS stores. The pharmacist at the Erlanger, KY location is described as exceptional, going above and beyond to assist customers with a smile. The front-store workers are also reported to be friendly, nice, and helpful. While some reviewers express frustration with the pharmacy's operations, others acknowledge the challenges faced by the staff, who are often understaffed and working at a fast pace. Specific employees, such as a tall, mixed-race guy with glasses and a tech named Kayla, are praised for their assistance and knowledge. Overall, the CVS store in question receives favorable reviews, with the manager, front staff, and pharmacy team all contributing to a positive customer experience.
I took my elderly mother here yesterday, who was very confused about her insurance card/coverage- let me tell you that Marcus is an absolute Godsend. So very helpful, kind, and patient. Any employer would gain a respectful, hard working, and the most polite soul from Marcus. He made our entire day. Thank you Marcus!
July 2026
This young lady at the front registers Ms. Cheryl, I believe she is a shift supervisor was avaliable to help me with these new OTC benefits purchase she was very kind,patient, and courteous I will probably go out of the way to be visiting this particular CVS more often just because of this experience I had:-) thank you... read full comment
March 2026
They greeted me as soon as I entered the store. They helped me find what I wanted to buy. They didn't just tell me they walked right to the item. Great job CVS EMPLOYEES!! I'LL KEEP SHOPPING THERE.
