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February 2024 by Stacey N
Stopped by on the way to the
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February 2024 by Kay D.
I left my room to go get breakfast, trying to hurry I left my hotel key inside the room. As I go up to the desk I waited about 5 mins for someone to help me. The lady, her name is Tammy already had a very mean attitude. I kindly told her I left my key inside the room and asked what I needed to do. She rudely asked me for my ID, as I had to remind her I just left the room for breakfast all of my belongings are inside of the room. She got very upset with me and started getting aggressive telling me that there's nothing she could do for me with no ID. After I had to beg Tammy to help me out in this situation, she annoyedly asked me my name and room number. I proceeded to tell Tammy the information, since Tammy was already in a shitty mood she "misheard" me say another room number. After she thought I was "lying" bc she made a mistake I showed her my reservation for the hotel, trying to explain to her that I have a room. Tammy continues to get aggressive with me telling me that I am a "liar" and I need to leave. She then proceeded to say "there is no room with that name on the second floor". Mind you I never said I was on the second floor I was on the first! After I told her that she made a mistake she got even more upset with me and told me that "I" could not speak to her like that. Mind you I am an African American. After the amount of disrespect and ignorance I have received from Tammy I got rude back with her. She admittedly told me she was calling the cops on me and was going to have my things thrown out of the hotel. After this heartbreaking and unfair behavior i walked back to my room waiting for the cops to show up. After 10 mins of waiting for the police they came up to me and asked me what happened. As I explained the situation they did not have nothing to say. They admittedly told me I was banned and I could not come back to the hotel. After everything Tammy had put me through I just said ok. I didn't want to come back after how I've been treated from Tammy. The police let me into my room and told me I needed to pack and leave also asking for my ID. As I was packing 6-8 police officers was standing in my room WATCHING me pack my things. Like I was some kind of threat. The amount of discrimination, racism and trauma Tammy had caused me will always sit with me. I got treated unfairly with an amount of disrespect all because of the color of my skin. After I paid my hard earned money for this stay, trying to relax and enjoy myself. Tammy wanted to pick on the brown kid.
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February 2024 by Kimberly Walker
The room was decent. The jacuzzi was nice though, small but deep. Nice selections for breakfast. The walls are thin??
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February 2024 by Jason K
Still to this day as long as I have been an Elite member of best western, I still never get greeted as such when I'm checking in. The guy who checked me in the evening I stayed there was extremely lazy and more or less refused to give me an ice bucket. Not that big a deal but damn, if you're going to be in the hospitality industry at least do a little something for the guests aside from play on your phone. All other employees were extremely friendly and helpful, the manager even reached out and offered me some compensation for my troubles. If I'm ever in the area again I would definitely stay here.
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February 2024 by kirti kumar
Hopefully the Manager sees this.I booked a reservation from 02-09- to 02-11–2024 (Friday to Sunday) at this hotel since the prices were cheap and close to the school I was visiting for the weekend. When I checked in on Friday at 2 am, apparently they gave me the wrong room(311), which i found out a that afternoon(Friday) when someone tried to get into my room. I went down to talk to the receptionist(guy) and he said that I can stay in the room since I have already been there for a day and they will give my room to the other people and everything was fine, until the other receptionist (she, did not get her name ) told me that I had to leave Saturday afternoon and that I was trying to take advantage of them by coming a day late and trying to stay one more day. The conversation with the Caucasian receptionist as follows:Saturday 12 pmMe : walking into the hotelHer : u need to leave now, u come a day late and now you are trying to stay an extra day.(They gave me the wrong room (311) my reservation is until Sunday 11 Am)Me : I think you guys messed up.Her : how dare you talk to me like that, I don’t know how you treat girls back home( I am from india) but u can’t talk to me that way.This is why you don’t get any girls, that is why no one likes you.Me: What “laughing out of shock”Her: you need to leave nowMe: trying to explain that I have a reservation until Sunday and they gave me the wrong room over her screams.Her: I need you to leave now or I am calling the cops.Me: okay, I will leave. Went to my room to get my things and on my way out, I told her I want to talk to the manager.Her: is that how you want to do this ??? Leave now, or I will call the copsMe: okay, call the manager and I will talk to her and leave.Her: starts screaming that I am pos and calls someone and tells them “I am harassing her and I am trespassing ““Few mins later the cops show up, mind you I thought she called the manager and she is on the way”Cops: you need to leave now.Me : I didn’t do anythingCops: It does not matter, you need to leave now or you will be arrested.“Asks for ID, I give them my ID”Me: but, I have a reservation until tomorrow “shows my reservation on Priceline”Cops: it does not matter you need to leave.Me: let me get the managers number.Cops: if you go in, we will arrest you.Me: what about the money for the reservation.Cops: not my problem.Her: picks my bag from the hallways and says “ I don’t want to throw his stuff, i will just place it outside” to the cops.Me: I left after the cops trespassed me and told me i will get arrested if u come back.I called Priceline today hoping to get the money back for the day I was was kicked out. They called the hotel and she(receptionist) told Priceline, that I used all 3 days of my reservation when in fact I was kicked out Saturday afternoon.Noteworthy details: I came to go to school for the weekend but gets harassed and discriminated by the receptionist Because she cant do her job.
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February 2024 by ararebreed jones
WARNING! Blood was found on my sheets that did not belong to me and the bed protector, which was also stained with urine stains. Read through other comments, someone else allegedly saw blood in their sheets too. Be Safe booking here, but I strongly caution against it.
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February 2024 by dale cross
Breakfast had several options and had hot breakfast as well. Was just a quick stop for some rest. Sketchy motels across the street and the Best Western has a small parking lot. Got in late and had to park across the street.
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February 2024 by Chad Weil
Pleasant place to stay and Nick was very kind, professional, and helpful. I truly appreciate him.Will definitely stay here again.
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January 2024 by Stacey Neese
Stayed here on my way to the
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January 2024 by Ande Anderson
Not sure why the employees have their friends and young children on site but they do. The room was nice and cozy.
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January 2024 by Nathan Hansen
Great value for an overnight
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December 2023 by Howie Young
It's very nice and close to everythingRooms: The handicap ♿️ room was very nice sized and well kept
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December 2023 by Raymond Gagneur
Rooms: For the money you couldn't get better rooms they were very clean the beds were very comfortableNearby activities: Great location for nearby attractionsFood & drinks: The breakfast was complete with hot and cold items and fruit the Coffee was very good great for a family
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December 2023 by Clark Shaffer
Came in the hotel at 11pm. Was greeted at the front desk by a gentleman named Nick. This guy went above and beyond what I could have hoped for. I needed a hotel that offered breakfast at 6am on a Sunday and this hotel does. The room was extremely clean, the bed was comfortable and when I went out at 5:55am to leave for work another gentleman said breakfast was ready and turned the lights on. Breakfast was very good as well. I was very impressed with the price. Saved some money by making reservation online. I will definitely stay here again!
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November 2023 by Hawkes08
I was pleasantly surprised at the Florence Best Western. For the price of the room it was comfy and clean. Mind you not pristine like a 4 or 5 star hotel, but not disgusting or dirty like many places out there. The breakfast was amazing. Huge variety. Sausage and eggs, biscuits and gravy, oatmeal, cereal, breads, bagels, and fresh fruit to name a few items. All the staff we encountered were friendly and helpful.
