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October 2024 by Jan Alexander
Do not waste your time and money dealing with Geek Squad. Their technicians aren’t qualified enough to fix the simplest of problems. They don’t even deserve a one star.
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May 2024 by Susan Cantrell
Not sure who these people seem to think they are. Saying you have to make a reservation and all. One friend claims to have even lost pics from repairs here. Took the phone to a fix it shop and they repaired it in 30 minutes.
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March 2024 by Austin Werrmann
Made an appointment to get my phone fixed. Came in 5 minutes before my appointment time. Waited 20 minutes for someone to help me when I finally got someone I was told there was no one there who could do anything and that there would be someone there in a couple days. Waste of time.
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August 2023 by Peggy Prest
Beyond horrible. If I could give zero I would.Returned a replacement phone per exact instructions from employee the same day I received it. Still waiting on my $200 that I paid for replacement phone. No supervisor will return my call. All representatives just inform me situation is escalated. This was 6 weeks ago.
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May 2023 by Beth Baldwin
Always a great experience
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May 2023 by Betty Patrick
Brad was an example of an excellent service technician. He was knowledgeable, polite, friendly and efficient.
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April 2023 by Eddy Impanis
Covidiots.Woke , go broke!
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March 2023 by David Gottfried
Extremely difficult to contact a tech by phone. Very circuitous answering system.
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March 2023 by Dildo Faggins
Wouldn't even come look at my TV. If I could give zero stars I would.
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March 2023 by Ricky Vasquez
They told on the phone then when I got to best buy in Florence KY they said they couldn't help didn't even look at my device, quick no can't help you good bye not even a full min.
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March 2023 by Marie Doane
They were nice and the man who came was helpful were we needed an additional cord and he went to get it and came right back and now we have a computer, however best buy gave us wrong information and we spent over $200 on things that were not necessary
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March 2022 by D Wade
Got some stupid scam email for third year in a row about a charge so thought I'd reach out to them to verify it was not. They quickly replied it was not and to ignore. Thank you!!
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March 2022 by Ed Thornhill
After being on the phone with geek squad for over an hour and being transferred six times, we went directly to Best Buy and talked to the manager, Jeff. He was GREAT!
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March 2022 by Mike Smith
Never answer
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March 2022 by Rachel Tidwell
Never got to talk to anyone
