Heartland Bank is a community bank serving Central Ohio and the Greater Cincinnati region. It provides financial products and services in banking, investments, and wealth advisory for individuals and businesses. Customers enjoy the convenience of online and mobile banking alongside 24-hour ATMs. The bank is consistently praised as a breath of fresh air for prioritizing human interaction and customer service excellence in an automated world. Reviews highlight that the entire staff is friendly, very approachable, helpful, quick, and genuinely happy to see customers. The team is described as a more helpful group of good people, with service that is outstanding and contagious around the office. Specific managers and teams are commended for taking customer service to a whole other level, being instrumental in helping set up small businesses, and resolving problems quickly, often within 24 hours. Their wealth of knowledge in financial areas is noted as invaluable and lucrative. Customers report never having a bad experience, express great trust in the staff, and enthusiastically recommend Heartland Bank as the number one bank in the area.
Mark Buckley and the staff at the Florence/Union branch are great and love the banking options Heartland offers the retail clients. I highly recommend them!
December 2025
Absolutely the best customer service. Always friendly, and helpful with answering any questions. We give them 10 stars if we could!
November 2025
Sara is amazing. The best customer service i have ever received at a bank
