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“Heartland is a breath of fresh air in the banking industry! While others are turning everything over to automation/tech, these guys still prioritize human interaction.
Idk about you, but I feel a lot better when I can actually speak to someone and not have to battle through 5 layers of phone automation.
Specifically, Mark is the GOAT. He takes customer service to a whole other level and you can tell that it’s contagious around their office.
Never had a bad experience and will be the number one bank I recommend in the area!”
“I had an exceptional visit today. I understand how the credit union is evolving to support my needs and make the service experience exceptional. I made an appointment in advance and had zero service issues.
The team was polite, welcoming, and knowledgeable. Mylee helped me accomplish everything I needed.”
“I've banked with Central Bank for nearly 30 years. Although there are several banks close to my home, I drive 20 minutes to the Central Bank nearest to me. Their genuine concern for their customers is unparalleled and worth every extra mile. I will never bank with anyone else! Marty Ward”
“Had an issue where my debit card got locked while I was stationed overseas for the military. The typical customer help line was no use at all and said there was no way to get it unlocked. However I called this local branch that I used often in the past and they were able to assist me within 10 minutes and have my card unlocked. 10/10 would do business with again”
“Angie is the best at what she does, she will make you feel at ease, comfortable, and important the entire process. You are more than just a sale when dealing with her.”
9AM - 5PM
8723 US-42, Florence
Banks
“Love this bank. People know you by name and are willing to help quickly. In a high traffic area like this, it is very refreshing to have personal service like that. Thanks for being an asset to our community!”
“I've had my account here for 25 years. I have always been happy with my service. my mortgage is here. and now I'm excited to say I work here my anniversary was August 1st for my first year”
9AM - 5PM
8480 US-42, Florence
Banks
“Josh Barker was cordial and streamlined my credit card application with no issues whatsoever, and provided additional feedback, effort, and advice so I am very satisfied.
Also as a funny anecdote, someone left their wallet in a chair but Chase bank was kind enough to inform their client that they could pick it up any time.”
9AM - 5:30PM
7434 US-42, Florence
Banks
“While Heritage Bank is not as sophisticated as some of their competitors, their service at this location is superb. The staff here is both patient and friendly. Recommend you consider them when looking for a local bank.”
9AM - 5:30PM
5935 Merchants St, Florence
Banks
“I am Sandrine, I have been a customer at Kemba Credit Union for years and anytime when I see Jessica she always helps me out. Last yes I saw her at the other branch at downtown she helped as well . She away does her job without a complaint .”
9AM - 5PM
330 Mt Zion Rd, Florence
Banks
“I have been w/them since they changed from Bank of KY, & have always been treated like gold, even being on the poor side, except just 1 person, yrs ago, who actually did treat the poorer like dirt, so i reported it, & they took care of it immediately. I only don't like the leaving of Independence branches, as for me, the drive, even though 20 to 30 minutes, is a pain, the service has been outstanding, & its not worth leaving for a questionable bank.”
9AM - 5PM
8513 US-42, Florence
Banks
“I had a great experience with Melisa Ortega and Myrelles. They both did a fantastic job from start to finish. Everything was handled quickly and efficiently, but still with a lot of care and attention to detail. They were professional, friendly, and made the whole process feel easy and stress-free.
I really appreciated how organized and on top of everything they were, and it’s clear they take pride in their work. It’s not always easy to find people who can work fast while still doing things the right way, but they definitely delivered on both.
I would highly recommend Melisa Ortega and Myrelles to anyone looking for reliable, efficient, and high-quality service. Thank you both again for doing such an amazing job!”
9AM - 5PM
8810 US-42, Florence
Banks
“They are very helpful when there’s problems on your account like some one use your debit card or stolen your money they refund your money very quick it happened to me several times they help me a lot thanks for them”
9AM - 5PM
4899 Houston Rd, Florence
Banks
“I am always impressed when I go into Chase Bank. This time it was a few minutes before closing and my friend needed a Notary. She had a broken leg and was in the car. Brianna was happy to assist and even came out to the car! I think a lot of banks would have just said we are closing, sorry.”
10AM - 6PM
7685 Mall Rd, Florence
Banks
“They've always been extremely helpful with all of my banking needs. Plus, they have extended hour's for those of us who work during usual banking hour's. Highly recommend!”
9AM - 5PM
400 Mt Zion Rd, Florence
Banks
“Candace is a miracle! The whole staff here is absolutely great. They have been a huge help getting my financial situation much better under control and helping me plan for a much better future. I would recommend any of them, but Candace absolutely stands out as top notch 1 in a million”
“I would like to give Eli and manager Steve ten ⭐. I had a recent issue with my account and desperately needed it fixed. Steve was able to come up with a quick solution on a Friday afternoon - I was on my way in less than fifteen minutes. I've always had good experiences with employees from this location.”
“Applied for a credit card, but it took longer than expected and didn't get sent though, but the staff was very friendly and explained it all to me and resubmitted my application for it”
“I don't understand the negative reviews here. I come to this branch fairly often and the people are always cheerful and efficient whether dealing with me or the others in line. I don't use the ATM much but when I have it works fine. The drive-thru works the way it should. It's a bank, not a spa. It should work like a bank and it does.”
9AM - 5PM
5993 Merchants St, Florence
Banks
“Everybody is very friendly and they go above and beyond for the customers. They made every process I was going through fast and efficient and very helpful I highly recommend PNC Bank.”
9AM - 5PM
8461 US-42, Florence
Banks
“Slow, but a gem of an employee works here.
I waited for about 30 minutes to be helped, which was may reason for docking a star and honestly why it should be docked a couple more. I'm not blaming the employees for wait time, it's poor staffing and management. The employees were helping people nonstop.
This location is busy enough to warrant an additional teller, and also if some employees are on a training call, separate those employees from the teller windows so customers don't bother them. There's a whole second story here, there's room to have training sessions.
Also, Jasmin is an angel. Not only was she apologetic for my having to wait, she was the only teller working not just her window but also the drive-up and she was bouncing between both. Either management needs to jump in on these busy times or staffing needs to be expanded. And for the love of god, get Jasmin a raise and some help.”
Open 24 hours
4674 Houston Rd, Florence
Banks
“Attention corporate: Paula from Florida gave me exceptional customer service. She was very understanding of my situation and went above and beyond to fix the issue at hand. I would rate her 1,000 stars if it was an option. Thank you, Paula!”
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“Best experience..I have been with this bank for over 20 years and I have dealt with Leann Rose for the last 10 years . This lady is a real treasure she works so hard to fix everyone's needs. It never fails to amaze me how hard she works to fine a solution to any situation. I am truly bless to have Cinfed in my life all these years and to know I am not alone in any situation. Thank you and thank you for Leanns abilities in banking!”