JCPenney is described as a nice, clean, and well-kept store that is well-organized with an excellent selection of merchandise. Customers appreciate the wide range of national and private brands for apparel and home furnishings. The staff and associates are consistently noted as friendly, polite, and helpful. Many express satisfaction with the variety and bargains available for clothing. Some negative points are mentioned regarding maintenance in specific areas. The rear entrance for curbside pickup is noted as having trash and filthy glass. A portion of the adjacent mall is closed, which creates an eerie atmosphere with music playing and lights on, heightened by a statue that some find creepy. Despite these isolated issues, the store itself is viewed positively, with customers glad it remains and planning to return.
