Once Upon A Child is a store for children's clothes, toys, and baby items where customers often find friendly and helpful customer service. The staff consistently go out of their way to assist, making people feel welcome and even helping carry items to a customer's car. Many appreciate the amazing service, describing the staff as some of the kindest and most compassionate people, with acts of profound kindness that extend beyond typical service. The store offers a fair offer for items brought in for sale, with a process that never takes longer than a day or so. Shoppers note you never know what clothes, toys, or baby things you will find, and many have bought numerous items. However, some recent feedback points to concerns. There has been disappointment with a lack of toy selection, with shelves described as quite bare. Additionally, rising prices are a common criticism, with some feeling items cost nearly as much as brand new, making it harder to justify shopping secondhand. Specific complaints include prices deemed too high for used items like a faded shirt. Despite these issues with inventory and pricing, many customers still love the store and hope to see improvements.
Love this store! Even when I call and have questions the customer service is amazing! Spoke with Destiny, she was probably the nicest person I've ever talked to!
July 2025
Overall, a great place to exchange used clothes and toys, for used clothes and toys…
July 2025
I'm not sure why I always anticipate that my items are worth more than I'm given, but I do. I won't shop here though. I don't care if it doesn't have a NIKE tag on it. Im not paying $6 for a faded shirt, for a young boys who might wear it about 10 times, before he grows out of it.
