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“The bank staff is so helpful and friendly. I absolutely love the “secret” late hours on Friday afternoons. Shhh… don’t tell anyone else that the bank is still open 3-5 pm on Fridays!”
“Thank you Kristina for your polite, professional and efficient service today. What I thought was going to be a lengthy process was handled flawlessly and quite promptly. Thank you Kristina, your excellent customer service is appreciated.
Have a blessed day.”
“Dawn I appreciate the excellent customer service and patience you’ve demonstrated today. You went above and beyond to explain the different services and perks offered by Abound Credit Union. Not only did you share about the high-yielding savings account you also told me the APR on the credit cards that you offer. You are knowledgeable in your field and your hospitality has not gone unnoticed. You are appreciated!”
“I've been a member since 2013 and have ALWAYS found customer service to be superb. Any issue has been quickly solved. Never once has staff been rude; something I can't say for the other game in town.”
“I bank at several banks and this one is the best. I closed out a couple of accounts at other banks to bank with West Point bank. They are friendly and their ATM allows deposits! WIN WIN!”
8:30AM - 3PM
601 Main St, West Point
Banks
“Crystal and Keri are the best. They were able to prevent me from having a complete melt down explained at great lengths what to do and NOT DO they walked me through every step respected me in every way assured me things will be ok . And checked back with me and got me on the right track Home town banking is the only way to go Thank you ladies and West Point Bank”
“Amazing. Staff laughed at my dumb jokes and made sure I understood every step of disputing my fraudulent charges.
The office called me to clarify a similar charge they caught from the previous month!”
“Gwen was absolutely amazing! From the moment I walked in until I left she was such a delight to work with. People like her is what makes me feel good about choosing this bank to keep my business funds. Top notch customer service! ⭐️⭐️⭐️⭐️⭐️”
“I recently moved from PA and can't say enough praise for the team at vine grove. I have 25 years of banking experience from being a teller to moving up to managing 10 branches to becoming a vp. I know when there is a good employee. The csr who opened my acct was exceptional she told me she was promoted to managerThe teller who waited on me today exceptional. They need recognized for their job. They deserve a lunch on the bank. Marilyn Tlumach”
“Great bank with a friendly, helpful staff. Pam, the branch manager, and the others always greet me, personally, when I visit. Thanks to everyone at the Radcliff branch.”
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“Great experience with abound on Knox. Couldn’t figure out how to change my payment date and had great customer service from Brooke Novak. She made the process easy as could be and fixed it within a few mins.”