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“Excellent service! I had a payment/banking issue and was directed to Ms. Misty Payne for assistance. Misty was very solution-oriented while still taking the time to hear everything I had to say and thoroughly answered every question I had. She was patient, kind, and very informative throughout our entire conversation. It was a great feeling to have someone on the line who genuinely cared about helping others. Thank you again, Misty, for your dedication and professionalism. It truly made a difference in my day!”
“We needed to find cancelled checks from 11 years ago to be able to title a trailer. We went to Radcliff main branch & Kristina Greer was our customer service representative. We learned that Abound cannot pull checks that far back from the old FKCU unless we pay “research fees”, so Kristina began exploring options for us, & not only did she save us $$ in research fees, but she took the time to discover other options that we were able to use to receive a title! What a fantastic person she is! Friendly, helpful & above all makes us realize why we love Abound Credit Union!”
“Elizabeth B. Got me applied and approved for a 5000 personal loan and had us out the door in about an hour! She was super respectful and joyful! Made whole experience much easier to understand!”
“My go to bank for my needs! Local, easy access, and phenomenal customer service! The security foe my card is always on top of things and updating cards is effortless because they send through mail ensuring you get a working card at all times!”
“I've been a member since 2013 and have ALWAYS found customer service to be superb. Any issue has been quickly solved. Never once has staff been rude; something I can't say for the other game in town.”
“Absolute best experience setting up a line of credit with Craig Wimp at the Vine Grove branch! He handled everything professionally and promptly and made the whole process so easy for the two of us. Craig went above the line to make sure we able to complete the process with minimal disruptions to our work days. Thanks for a great experience!”
“Beth is amazing. I called just to get a balance and explained to her. I’ve been locked out of my online account for over a year. She took the time to help me and I’m now back in my account. Great customer service. Thank you so much, Beth.”
“I recently moved from PA and can't say enough praise for the team at vine grove. I have 25 years of banking experience from being a teller to moving up to managing 10 branches to becoming a vp. I know when there is a good employee. The csr who opened my acct was exceptional she told me she was promoted to managerThe teller who waited on me today exceptional. They need recognized for their job. They deserve a lunch on the bank. Marilyn Tlumach”
“I absolutely love the staff here! They are so accommodating and kind. I have been banking here for about 8 years now and haven’t had a single even slightly poor experience nor have I ever heard someone complain about them. Truly the best bank around!”
9AM - 12PM
601 Main St, West Point
Banks
“Crystal and Keri are the best. They were able to prevent me from having a complete melt down explained at great lengths what to do and NOT DO they walked me through every step respected me in every way assured me things will be ok . And checked back with me and got me on the right track Home town banking is the only way to go Thank you ladies and West Point Bank”
9AM - 12PM
645 S Dixie Blvd, Radcliff
Banks
“Great bank with a friendly, helpful staff. Pam, the branch manager, and the others always greet me, personally, when I visit. Thanks to everyone at the Radcliff branch.”
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“I must say the customer services provided to me by Nicole and Brianna was exceptional, Brianna was very knowledgable in sharing with me the difference between money market and a savings, which inspired me to open up a money market account. Nicole was very helpful as well setting up my money market account on my cell, she also assisted me in navigating the operation on my cell. They both educated me on some valuable information referencing my accounts. They’re both are truly great assets in the banking industry. Need more like these two woman to provide a great and honest services. God bless you both.”