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November 2023 by Montss
They didn't solve the problem even after going 3-4 times
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August 2023 by Palmer dahman
Stopped in to cash a convenience check...everyone was super nice, except in the confusion of making sure I had enough money in my savings, Sherri informed me, in front of a client, that I didn't have enough money in my account to cover the convenience check...this mortified and embarrassed me in front of another customer. I always thought that they thought more of me than that and I've been a banker there forever. I have excellent credit even though I don't have a large savings account there.
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May 2023 by Derek Rison
So many better banking options out there. Their customer service is atrocious. This is across the board with all PNC banks I've never known one to be any different than the other.
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June 2022 by Donovan Strassell
The staff is ok but the ATM here is absolutely garbage!!!! I've come up here 4 times before to deposit cash and all those times the option to is not available. I never has that issue before. It's incredibly inconvenient and they need to fix whatever the hell is going on. I'm seriously considering switching banks.
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December 2021 by Corey F.
One star is too much for PNC in KY! Joe Duncan, the branch manager in Crescent Springs is a lying snake who should be selling used cars. And when I called him out to corporate - they ignored me. He deceived me regarding promotional dollars they were supposed to give me but never did. I actually recorded him saying they would pay me promo dollars then two weeks later recorded him again saying that wasn't true. He then lied to the corporate offices about our conversation! The bank also mistakenly charged me a variety of fees that I had to fight tooth and nail to get back. This has been the worst banking experience ever! Take your money elsewhere!
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October 2021 by Natalie Irwin Bennett
I love how this bank feels like a small town bank. Whitney and Katie know me by name and are always very pleasant to deal with this branch offers above and beyond customer service and I will be a PNC customer for life because of it.
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August 2020 by Will Wooten
Went out use the ATM there. Plenty of space to see others coming. Safe and secure.
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March 2020 by Bill Goetz
Great bank, great and friendly service!
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February 2020 by Corey Fleek
One star is too much for them!
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May 2019 by Joalys Perez-Waller
The best bank ever. The people are wonderful!!! They are kind, sweet and know everyone name. Best workers
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June 2018 by Julie Allen
The staff is so friendly and kind. Always a pleasure to come and they always take care of your banking needs.
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June 2018 by Thomas Long
The best PNC branch in the city. Everyone is so nice and helpful.
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August 2017 by Sam Cunningham
The staff at this bank branch is awesome. Everyone is friendly, welcoming and a pleasure to deal with. Our company has been doing business here since we bought our business two years ago and I have never had a negative experience. Hat's off to Whitney, the manager, and her great crew, Jennifer, Emily, Suzanne and Mardi. Great job!
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March 2017 by Cassandra B.
One of the best PNC branches I've been to so far. My wait time here has never been too long, I'm always greeted warmly, and everyone is always happy to help. Anytime I have a problem or I'm not understanding something completely, they always make sure I am 100% informed by the time I leave, without using monetary jargon that goes over my head. Joe is an absolute pleasure to talk to, so polite and personable. If you are ever having trouble finding the right branch, this is the one.
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February 2017 by Rick Dunn
Friendly tellers and easy to locate off the Fort Mitchell exit.
