PNC Bank aims to help customers manage their finances through a variety of products, services, and digital solutions. Reviews highlight the helpfulness and professionalism of staff, particularly Kristen, who assisted with personal loans and provided valuable information. Customers appreciate her friendly demeanor and efficiency, especially in handling appointments and referrals. However, there was an incident where a staff member, Sherri, caused embarrassment by discussing a customer's financial situation in front of others. Overall, PNC Bank is recognized for its supportive environment, though some interactions could be handled more discreetly to maintain customer comfort.
Staff is professional and friendly. I never have an issue going there. They go out of their way to help me every time.
April 2024
I called to set up an appointment for a notary, and the communication from Kristen was professional and efficient. Although the bank was not able to help with this because it dealt with real estate property transfer, she was able to refer me to the local library and they were able to help. Thank you.
October 2021
I love how this bank feels like a small town bank. Whitney and Katie know me by name and are always very pleasant to deal with this branch offers above and beyond customer service and I will be a PNC customer for life because of it.
