Chase Bank is a local branch with very friendly, kind, and helpful staff. The tellers are knowledgeable, professional, and efficient. Customers report always enjoying their visit and never having a negative experience. The staff are wonderful advocates, able to help set up accounts even on a busy day without an appointment. However, some phone systems and processes are described as an absolute nightmare. Overall, many customers recommend this branch.
I've been going to this branch for years. The staff has always been very kind, knowledgeable and professional with me. I recommend!
October 2023
The phone system and process to change my name on my credit card is absolutely a nightmare but Alex at the Fort Thomas was absolutely wonderful to work with. Completely an advocate for the customer. I cannot recommend him enough.
June 2023
Very friendly staff and were able to help us set up accounts without an appt on a busy Saturday! I’m happy this is our local branch
