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February 2023 by Barbara Martin
I've banked here for decades, always with a big balance and never requesting help. When the longtime mgr retired, everything changed. Now I have nothing but trouble. I've tried to be patient and polite, but the current mgr JULIA is THE WORST. She doesn't honor appts, return calls when promised, complete work she should do, etc. As a disabled senior, I really need banking help. But this branch is understaffed and in need of a good replacement for Julia asap.
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February 2023 by Lady Bell
I called asking for info about a loan Tamika was super sweet and helpful! Very much appreciated!
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October 2022 by Bryan Allinsmith
The staff at the Ft Thomas branch is incredible.Jonathan, Krista, and TamikaHave always treated me like I had a million bucks in the bank no matter what my business was.
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April 2021 by Chad Roedersheimer
Absolutely gave me complete run around about opening a new account. It's ok tho the branch in newport took care of me I would highly recommend not going to the ft thomas branch.
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September 2020 by Erock
Great staff as mentioned, but zero reason branch should be closed right now.
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July 2020 by Dr. Philip Ryan IV
The staff is phenomenal and I always feel welcome when I stop by. The personal touch is unlike any other bank around
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June 2020 by William Houze
Love this branch! Great workers and people.
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January 2020 by Caleb Burchett
Their manager here is great. Liz really helped me waive some fees from my checking account. After the Newport downtown branch refused to help me. I have been with US bank for 15 years. Also I had a mortgage with US bank. Liz was very helpful and she made me feel like a valued customer.
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February 2019 by Sherrie Ashcraft
Thank you Liz ! You are an angel and very good at your job. You went the extra mile for me ! Thanks again .
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August 2018 by Christine B.
If you have your money at a US Bank...be careful! A stolen wallet could result in YOU paying the amount stolen, plus fees accrued because of the stolen money! My wallet was stolen. The thieves used my ID to go through a drive thru teller. The teller GAVE them my account number and handed $500 from MY account. The US Bank Fraud Department sighted "customer negligence" because my wallet was stolen, as the reason for not going forward as banks should with stolen money. Good luck to any and all US Bank clients...hope YOUR wallet is never stolen! I do have to say the Manager at this Ft. Thomas location was the ONLY helpful US Bank personnel I have felt with the past two months. She did help me to get the fees returned to me. I thank the Ft. Thomas Branch for that.
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December 2017 by Tim M.
It is great to be back after feeling a little under the weather and losing my internet for awhile. I have been helping my dad run some errands lately and have been to this branch several times recently. I can not tell you anything about the interest rate they pay on savings accounts or CD's or many of their other services. My dad has a checking and savings account with U.S. Bank. What I can tell you is about the atmosphere and the service at this nice little Bank in Ft. Thomas. When my dad enters the branch he receives a warm and friendly greeting of "hello Mr. Meier." There is a Christmas tree in the lobby and my dad is waited on within a minute or so. His last transaction included both putting in money and getting a certified check for a family gift. It was completed quickly and concluded with "happy holidays." On a table in the lobby there is always a bowl of hard candy that I can not resist. This time of the year they have holiday trivia questions. Did you know that the song "Sleigh Ride" was written as a Thanksgiving song. I suggest that you check out this branch for friendly financial and banking services.
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December 2016 by Tia Christman
Amazing people. I've been going there for the past 16 years and would never switch to another bank. Highly recommend
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November 2016 by Jason / Matt Davis / Meyung
Wasting my time. Needed my ID for some reason. Was dropping of my own deposit. Already had my information filled out. First time any bank has ever asked me for an ID when I wasn't requesting any money. Was trying to hurry for my lunch break. Thanks for wasting my time
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May 2016 by Michael Clubb
Nasty people. Don't have an option opposite of theirs. Good lord you will regret it.
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November 2015 by Matt Bowman
Always very quick transactions and helpful people
