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February 2024 by Michael Dixon
Products available at the store (Trek, Bontrager, etc) are of extremely high quality. Most importantly (to me at least) the staff are exceptionally friendly and knowledgeable. I could go just about anywhere to buy some of these supplies/equipment, but I choose to go to the Fort Wright location because of the staff.
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February 2024 by Kyle D
They are very nice and helpful. Good price. Will return for all my needs.
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January 2024 by Dieter H.
Great service. Love Trek bikes!
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December 2023 by Dan Jacobsen
Great guys who have always been very helpful. My go to place for parts and service.
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October 2023 by James Haggarty
This is a shop that understands and practices customer SATISFACTION. A skid of bikes went missing in transit to the shop, and the employees scrambled to make good on promises. A young girl was able to get her birthday present on time with a mad dash to another shop miles away, I was phoned and asked if I would accept accept an upgrade that was on the floor.Recently I had a flat to my rear tire. I wanted to know if there was a lockout on the clutch on my new bike. While explaining the mechanics of my bike, they slipped in a new tube at no charge! And gave me a patch kit.
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September 2023 by Curtis Gillman
If you are in need of about any kind of bike, no need to look any further. They have a terrific selection and an even better staff. The knowledge from Dustin in the rest of the staff is unsurpassed. My wife and I have purchased two bikes and lots of accessories here in the past, and they have been very helpful all the way through.
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September 2023 by J Downs
I bought my road bike from Micah at the Ft Wright shop and his service and customer support has been awesome. Lately I'd been trying to diagnose a SUPER annoying random noise to no avail. Long story short, the shop manager Dustin was able to save the day along with my sanity in pretty short order. Honestly, I was a tad hesitant to buy my bike from such a big retailer. What I can tell you about THIS Trek location is the staff makes this feel like my local shop. I would def recommend this shop and these guys for you bike needs in NKY.
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September 2023 by Levi Jones
Brought in a BMX project bike I needed crank bearings for, I don't know who the dude was I talked to but he was incredibly helpful. Would definitely recommend this shop for anybody needing help!
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August 2023 by Timothy Stephens
Great service! The best bike shop by far and I have shopped many. Malik was awesome in the Ft. Thomas location- helped me with the purchase of a bike rack that he explained in detail how it worked and I was so happy with his service that when I went back to pick up my bike rack I purchased a bike. Malik was helpful, kind, respectful, and knowledgeable. Thanks again Malik - you have my business.
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August 2023 by Michael Heisler
We really enjoy the quality of our bikes from Trek. It also provides a fun way for us to spend time together as a family. Trek Fort Wright is also an easy place to shop because Dustin and Micah, in particular, are very helpful and share a lot of useful knowledge and tips when I’m there. I’m super novice with bicycles of any kind and that makes a big difference.
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August 2023 by Brandon Weaver
Amazing staff. Helpful, but not pushy. Knowledgeable, but not condescending or patronizing. Incredible products and return policy. You’re not going to get this kind of service online. Would highly recommend.
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July 2023 by Tom Maurer
My bike had an issue I needed to get fixed but, unfortunately the car with a hitch that we used to transport our bikes recently became permanently disabled. A friend of mind said I could borrow his big SUV but only for a day. When I told Chris & Mica about my situation they said that, even though they were extremely busy they would find a way to squeeze me in for same day. I have been going to Trek Bicycle in Fort Wright for service on my family’s bikes for years. It’s hard to find outstanding, HONEST service at a reasonable price. If you’re looking for that, look no further and go there.
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July 2023 by Jacob Graybeal
I went in looking for a mountain bike to begin a lifelong hobby and I found the perfect one. Marlin 8 Gen 3, had everything I needed to get started, quality parts and a great package deal. The staff was friendly and helpful, with lots of knowledge. I really enjoyed my experience here.
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July 2023 by Glenn Talaska
Brian and Chris were very helpful in replacing my front derailleur under warranty
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July 2023 by Raul Carrillo
Best service in the area. I love the store and the people are very kind.
