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October 2023 by Gabby
We have consistently come to this location and been disappointed every time! Specifically the employees from Sunday nights. They are never friendly or nice to us! They always close the ice cream area early (as early as 5pm!!) and we will not be back.
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September 2023 by Billy B.
Rude he rush you out the store unprofessionally service Indian cashier... unbelievable I hadn't thought this was a bad ambiance.
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August 2023 by Daria H.
I have gone to this location on several occasions and the employees always tell me they can not make milkshakes or malts. It is an horrible excuse for just not wanting to do it. Do not recommend this location for anything.
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August 2023 by Sam Appelman
Was a joke! Went in to get ice cream and girl wouldn’t serve any because she didn’t feel like walking to the back to get another container. Lazy
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July 2023 by David H.
Large shake lids don't fit large shake cups... they even look different than other cup sized. Cup collapsed and spilled all over car and self in parking lot. Took back inside and Vanessa "don't know why they keep sendin' wrong lids" but didn't care to provide another size cup where the lids do fit so asked for a refund for a $5 shake and she stonewalled me (on purpose) saying she would have to call my manager. I have written to corporate, we'll see how that turns out, but what an awful location from ability to produce a takeout product to horrible customer service. Never had a bad UDF experience at any other location. Taking shake / gas business elsewhere.
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July 2023 by Bob Hacker
Ordered 3 items 2 malts 1 shake. All 3 extra thick. 2 malts extra malt powder. The good. All 3 delicious. None wre thick, 2 did not have extra malt powder. I will try different UDF in the future.
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July 2023 by Shawn F.
I'm unsure why this UDF location is rated the way it is. Granted, I haven't been to many other locations in the 9 years I've been in the area, but my experience here was no different, & arguably even better, than any I've visited before.I didn't buy gas or ice cream from the scoop section, just a few items from the convenience store portion of the shop. On entering, I was greeted. When I approached the counter with my stuff, the cashier asked how I was doing & was friendly & attentive.You can't ask for much more.
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June 2023 by Lee Hart
They obviously stopped training associates how to make shakes and malts at this location. This is like the third time I have ordered and extra thick homemade malt almost ten dollars and it like water. Ridiculous send your staff back to training.
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June 2023 by Christopher Barnett
Staff is absolutely horrible. Very unprofessional. Over 30 minutes to get 2 malts because of the goofing off. Store was dirty. I'll make the drive to independence next time.
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May 2023 by Robert Hitch
Came in with my grandson at 9:45 PM on 4-30. We wanted 2 chocolate malts. The girl leaning on the counter texting told me without looking up it’s closed over there. The other girl “working “ there was just sitting in the customer area staring at us. Was most aggravating. Walked out without getting a half gallon of 2% milk I intended to pick up.
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April 2023 by Hartmann Hartmann
The employees are constantly giving you dirty looks. Also, tried to call a week back, nobody would pick up at all. This is a common occurrence.
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April 2023 by Hartmann Hartmann (Mr.Hartmann)
The employees are constantly giving you dirty looks. Also, tried to call a week back, nobody would pick up at all. This is a common occurrence.
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March 2023 by Arlenia Tolbert
Me and my children came in tonight around 7:45 pm to get them ice cream. The guy that took care of us was very rude and unprofessional he refused to make anything besides dips and sundaes he gave baby cones I asked why he said I’m out up here I would have to go to the back well I said please he threw his gloves off stomped from around counter and just had the worst disposition about the situation. Then he proceeded to slam our ice cream on the counter . This by far was the worst experience we spent 70 dollars for ice cream and cookies and drinks and was very unsatisfied
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March 2023 by Constance Norman
Sunday 2/26/2023 2pm. 2 young men working there did a good job. I only got a couple of ice creams, but the cashier, (Dre?possibly?) made enough of a positive impression and a smile on a challenging day to take limited available time to acknowledge. Thank you Sir.
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December 2022 by Denise Pemberton
This place has went straight to hell in last 6 to 7 months !! Drastically different since management and other crew left. They have literally left the fountain machine sit empty for 2 different drinks and will laugh when?? Ummm for 3 and a half months WTH is wrong with people and where they being trained?? I'm nolonger wasting my time stopping here with all honesty this has been MONTHS and so many things are awful they have no problem letting you know that they could care less !!! DO BETTER YOU'RE LOOSING REGULAR CUSTOMER BY THE DAY IVE SPOKE TO MANY ask oh keep forgetting
