“This store is always clean and well stocked. The employees are helpful and friendly. Easily the best Harbor Freight store I’ve been in so far, and I have been in stores in Texas, California and Virginia.”
“Fantastic service and value. I needed some lumber cut for weird sized bed slats. The guy figured out the cheapest way to get it and they cut it to size, 15 minutes from entering the door to being loaded. Plus they're dog friendly.”
“Very friendly Staff & Super Helpful. A Nice & well organized store with a fantastic variety of items. Shane & Rachel are Very Helpful!! Top Notch local folks, you need to shop here!!”
“When the blower motor on my son's just-out-of-warranty furnace quit working, Ashley Blankenship, at Ferguson of Frankfort, Kentucky, was not only quick to help, but made sure that the non-OEM part that she had in stock would replace my son's faulty motor. After giving her what information that I had about his furnace and explaining to her that he, his wife, and newborn son were holed up in one room using a space heater for survival, Ashley made a few calls to ensure the best part, best price, and fastest delivery to my son two-and-a-half hours away. The next afternoon the part was at my son's house, his repairman quickly arrived and in less than ten minutes–all was well! I cannot thank Ashley Blankenship enough for her EXCELLENT customer care. She deserves to be commended! I told her about my past in retail management–that I would have loved to have had a store full of people just like her! If you have any reason to call on Ferguson in Frankfort, know that Ashley is there and truly wants to take care of you!”
“I’m confused by negative reviews so I looked at the most recent and that Wainscott dude is a “serial negative reviewer” for any business he goes to which tells me a lot about his character. Just look at his other business reviews…. And why would he leave a negative only to go back and leave another negative? Strange to say the least. Lyons is great…. One of the rare places that actually take care of the customer and do they quality work and stand by any product they sell. I purchase all my equipment from Lyons and have been going there for 9 years. I can honestly say that Lyons Lumber bends over backward for the customer..”
“Pro Services and registers gets a 100/10. The Bills, Olivia and others are absolutely amazing and always there when I need them. The customer service desk on the other side is always rude, not willing to come up with a solution, and I always end up at the pro services desk and they always solve the problem that the customer service desk claims couldn't be solved.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.