The Advance Auto Parts in Franklin, Kentucky is noted for its above and beyond, helpful, and courteous customer service. Staff are described as very friendly, honest people who have the customer's best interest in mind. Reviews highlight specific instances of great service, such as helpful alternator checks, cleaning and tightening battery cables, and going above and beyond to assist travelers with car trouble, including battery installation. Customers report always receiving help and having no problems, with one stating they will travel farther to visit this location over others. The store offers free services like battery testing and installations with purchase. The overall experience is marked by true kindness and a great, helpful attitude from the staff.
Awesome staff, been to this location a few times. Unfortunately was sold the incorrect parts on the last trip, but over all a good place to shop auto parts.
April 2024
Very helpful and knowledgeable staff. Quick and easy.
