Rack Room Shoes has been a reliable footwear retailer for over 95 years, offering quality shoes for men, women, and children at great prices. The store features a wide selection of well-known brands along with exclusive options in athletic, comfort, dress, and casual styles, ensuring that every family member can find the perfect pair. Customers have noted that the store is clean with helpful and friendly staff. However, some have expressed disappointment with the selection and availability of certain sizes, particularly for popular styles. While many appreciate the assistance from employees, experiences can vary; some shoppers found the help rushed. On a positive note, the staff has been praised for their friendliness and accommodating nature. They have gone out of their way to hold items and assist families, contributing to a welcoming shopping atmosphere. Unfortunately, there have been complaints about inconsistent store hours, with some customers arriving only to find the doors locked despite posted opening times. Overall, Rack Room Shoes is recognized for its value and customer service, making it a go-to for many looking for new footwear.
Friendly staff, but limited selection. Could not find the type of shoes we needed
February 2026
Excellent service, clerk (Brooke) was very helpful, friendly and professional. Highly recommend.
January 2026
Great people working here. So nice. But the shoes are the most uncomfortable shoes I’ve ever tried on. Not a lot of options for people with a small shoe size either. But the people who work here are sweet and nice.
