Rack Room Shoes has been a reliable footwear retailer for over 95 years, offering quality shoes for men, women, and children at great prices. The store features a wide selection of well-known brands along with exclusive options in athletic, comfort, dress, and casual styles, ensuring that every family member can find the perfect pair. Customers have noted that the store is clean with helpful and friendly staff. However, some have expressed disappointment with the selection and availability of certain sizes, particularly for popular styles. While many appreciate the assistance from employees, experiences can vary; some shoppers found the help rushed. On a positive note, the staff has been praised for their friendliness and accommodating nature. They have gone out of their way to hold items and assist families, contributing to a welcoming shopping atmosphere. Unfortunately, there have been complaints about inconsistent store hours, with some customers arriving only to find the doors locked despite posted opening times. Overall, Rack Room Shoes is recognized for its value and customer service, making it a go-to for many looking for new footwear.
The men that was working today was super helpful. Told them what I was looking for, offered to order the shoes I wanted and called the Lexington stores to see if they had them. Will shop again.
September 2024
Tight and small in the store Lots of shoes but overwhelming Also I felt like the prices were high
August 2024
Friendly staff, clean store, prompt and efficient checkout.
