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November 2023 by Jonathan Houg
The store was clean and staff was helpful and friendly. I found what I was looking for. Pricing was competitive with other similar stores.
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October 2023 by Rachael
Great help super nice employees. Very good selection of shoes.
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October 2023 by Vicki Stephens
Found 2 pairs of boots and Bobs with fur for 22.00. Love
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September 2023 by Harry Wilburn
They are the most rudest people I have encounter I took my daughters and my mom there to get 4 pairs of shoes and this is a guy that works there the young lady working there was busy so stay away from the guy very rude and unprofessional
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September 2023 by Garrett C
Good prices and service
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April 2023 by Angela & Avery Presley
Love the bogo 50% off deal!!
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March 2023 by Kathryn Cody
The Georgetown, KY Rack Room is not friendly to handicapped people. My gf purchased two pairs of tennis shoes during a BOGO event last week. One for her and 1 for me. Unfortunately mine were very uncomfortable during the 1 time less than an hour that I wore them. I am handicapped and walk with a cane. I am in constant pain. We went to the Lexington Store where she purchased them and they told me no problem just find a pair with the BOGO sign to exchange. Unfortunately they did not have any that I liked in my size as I wear a hard to find size. The store worker called the Georgetown location and they had several in my size. Today we drove 30 min here to exchange them.Unfortunately there was an awful, ableist man named Michael working there. He said he couldn't take them back as they had been worn. I said what? He flat out refused to accept them. He was such a j**** I had no issue at the Lexington store. That store was perfectly willing to exchange them.So I called corporate and now I have to send my receipts and pictures to Rack Room for a "review" I am like are you serious? There is NOTHING wrong with the shoes.See photos. Now we plan to take both pair back and never buy from Rack Room again.
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February 2023 by Doena
The employees are very friendly. I'm not very impressed with their selection of shoes. When I do find a shoe i like it seems they never have my size (9.5).
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January 2023 by Rebecca Dews
Decent selection with a wide variety of shoes and good deals overall
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October 2022 by Vickie Palmer
I desperately needed to find some shoes for standing all day on concrete. A coworker recommended sketchers and Rack Room. There were a few other customers when I got there so I looked around unsuccessfully for the right shoes. Once the cashier was freed up I asked him his professional opinion. He showed me to the sketcher isle and left me. My size happened to be way up on the upper shelf so again I went seeking assistance. By this time there were no other customers in the store. He came back and said I picked the wrong kind of shoe and showed me several other shoes very quickly. I wasn't making a decision fast enough so he jerked several different kinds of shoes down and said here try these. I did find 2 pairs that I thought would be comfortable and the girl working the counter was pleasant. I probably won't shop there again.
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September 2022 by Shawn Moberly
Helpful staff, held a pair of shoes we had looked everywhere for until we could get there later that night! Was very friendly and accommodating with our son and that goes a long way with a lot of people. We will return when we need shoes again just due to the way we were treated on the phone and when shopping there!! Recommended!!
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September 2022 by LaTanya Brown
I don't mind shopping at Rack Room shoes but my issue with them is why do military discount on Tuesdays, My husband and the men and women that serve and protect this country don't do it one day a week it's a lifetime and everyday commitment. So you need to do the military discount everyday.
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June 2022 by Angel Adams
I love this store especially when there having a sale
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May 2022 by Thelma Ramsey
Smells of mildew. Two workers, friendly, not helpful. Stayed on their phone's the whole time. Better off ordering from the app.
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May 2022 by Chris Bates
Good place to buy nice shoes but nothing under 50 bucks
