Verizon, a renowned telecommunications company, is known for its exceptional customer service and knowledgeable staff. Customers have consistently praised the assistance provided by sales associates, such as Sam, Kena, Roberto, and Jean, who have demonstrated exceptional expertise, professionalism, and a commitment to addressing customer needs. While the majority of experiences have been positive, there have been instances where the store's staffing levels and responsiveness have fallen short, leading to longer wait times and frustration for some customers. Overall, Verizon's Grayson, KY location is highly regarded for its high-quality service and dedication to ensuring customer satisfaction.
The rep was awesome. I can't remember his name. He helped me understand what I was getting and how it worked. Very knowledgeable.
August 2026
Ty and Jordan were amazing! They made the process quick and easy! I transfer plans completely from T-Mobile to Verizon because of how horrible they were not only service base but customer service as well. Because of ty and Jordan I plan to be a life long Verizon carrier!
March 2026
Love Ty he is always so helpful and ready to assist you with all my needs
