Verizon, a renowned telecommunications company, is known for its exceptional customer service and knowledgeable staff. Customers have consistently praised the assistance provided by sales associates, such as Sam, Kena, Roberto, and Jean, who have demonstrated exceptional expertise, professionalism, and a commitment to addressing customer needs. While the majority of experiences have been positive, there have been instances where the store's staffing levels and responsiveness have fallen short, leading to longer wait times and frustration for some customers. Overall, Verizon's Grayson, KY location is highly regarded for its high-quality service and dedication to ensuring customer satisfaction.
Love Ty he is always so helpful and ready to assist you with all my needs
February 2026
Excellent customer service! Joey was so patient and helpful! He worked patiently with me and my bad phone over 4 days! He also introduced me to Verizon internet service! Will save me 50.00/month!
January 2026
Person helping me do my trade in and upgrade I don’t believe knew their job as well as they should have, it took forever and two trips two different days to go to the store to get everything taken care of with the trade in and upgrade!
