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November 2023 by Sarah-Mae Glover
Just awful! Delivery window was 9-12. Delivery showed up at nearly 5. I called several times and was told ' we'll call you back in 30 mins,' never got a call back. I called once an hour until they finally showed up. Communication was absolutely terrible! Resulted in me missing work and canceling plans for a birthday dinner.
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August 2023 by Doniyor Avazov
Do not pick up from hereO starI’m checking 10 AM check out 4pm
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August 2023 by Carly Bunch
Amazing customer service!! Super friendly and helpful!
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August 2023 by Jessica Wolfe
Fantastic customer service. The lady I spoke to on the phone was very helpful and went above and beyond to help me resolve my issue!
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June 2023 by Kevin Melton
Finally had to ask for a refund because they are so bad. Horrible service!
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January 2023 by Nathan Burgess
Horrible. I finally received a delivery date after weeks of nothing with a 4 hour delivery window between 4:30–8:30PM. I rearranged my obligations and waited all night, no one called or attempted to deliver my package. I even called to confirm the delivery that morning and was assured the delivery person would call me 30 minutes prior to arriving.UPDATE: I've received no response from AIT and had to call them myself. I spoke with a handful of people who kept giving me the same runaround to the next person with no result. I finally got them to acknowledge that they have no clue when this package will be delivered. Avoid at all cost. I will not be accepting any delivery from this company in the future.
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December 2022 by Nikola Chonev
Awful, very slow.
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December 2022 by Firuz 7777
5 hours lodging
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December 2022 by evans okyne
Worse worse worse ever experience, an order which could be picked up in 3hrs has take over 3 weeks and the item has still not been delivered. Then they call at the last minute to say the truck broke down. Very very disappointing, would have given a zero it there was an option. SAM'S CLUB watch it AIT just lost you a customer, highly disappointed.
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December 2022 by L Alder
Ordered furniture from Sam’s Club, was scheduled for delivery there times via this company. The item never arrives, when I call they either can’t get in touch with the driver, or the item is waiting for dock check. Their customer service folks are great, but the company fails to deliver items.
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December 2022 by FLEX EXPRESS
Only one person works on forklift you will be waiting all day do not come here for pick up!!!!!!
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December 2022 by GABE Norman
Horrible place make sure your packages dont go through them exp going through Sam's club
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December 2022 by Kate M
Delivery never showed up. Got the run around two days in a row.
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December 2022 by Samantha Joyse
DO YOURS SELF A FAVOR DONT TAKE THEIR LOAD YIU WILL BE HERE FOR 6/7 HOURS !!!!
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December 2022 by Elmurod Khaydarov
The work is much faster than before. Good.
