The flat llumber carts are impossible to move through the store and parking lot. All 4 corner wheels are in full contact with the floor and all four wheels pivot, making steering the cart impossible. When you're moving a couple hundred pounds or more it's impossible to steer without running into things.
I think this store is getting too automated. They have installed more self checkouts and the one person they have by the register is busy teaching people how to use self checkouts. I want a person to ring me up. How long before we have to unload what we want off the trucks. Easier to get Amazon to deliver to my door.
We appreciate the wide isles. They have everything we are looking for and shopping is a calming experience. The call boxes located throughout the store are a welcoming addition. Total opposite of the Home Depot around the corner which has narrow isles + finding someone to assist you is nearly impossible.