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February 2024 by Randy C.
I had a new refrigerator delivered today. Even though I paid for them to take away the old one, the guys refused. They gave me the impression they didn't want to be bothered. They said it would have to be taken apart, and they weren't allowed to do that. I told them when Pieratts delivered it a few years ago, they brought it in without any issues. Guy said I was wrong! So now, I'm a 70 year old sitting here with a refrigerator sitting in the middle of my kitchen floor.
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February 2024 by Sally L.
I purchased 2 TV Sound Bars from Best Buy - Lexington, KY. Neither Sound Bar were quality products and did not boost sound on either TV. Best Buy's Sound Bars only made sound muffled and unable to understand. I give Best Buy a one star because they did not care about me, and did not do anything to help this situation. I will NEVER purchase ANYTHING from Best Buy again. EVER.
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February 2024 by Nurfeta Pandzic
Got help and info promptly
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February 2024 by Steve Adriance
Josh was excellent, helping to locate, then reviewing, the various mobile phone screen savers available. I'll be back to work with him again!
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February 2024 by Tonia Taylor
Very rude because you walk in there dressed like you have NO MONEY DONT JUDGE PEOPLE HOW THEY ARE DRESSED
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February 2024 by Maria Moncada
Excellent store
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January 2024 by Bryan Hubbard
Very pleasant for us to deal with. they helped us find a adapter we needed pretty quickly. We were in and out. so thanks. Really take it out of them.
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January 2024 by Frank McDonnell
Pick up TV Flawless
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January 2024 by Monica Smith
They fixed my son's $800 laptop in a week and it wasn't that expensive to fix it!
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January 2024 by Dmoore Davis
If you ever need anything electronic or appliance this is the place to go. Staff is friendly & knowledgeable. From computers to washers they got it all
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January 2024 by Robin Leigh Hall
I had scammers on my iPhone, HP laptop, etc, from Nigeria, they’d been scamming me for years! The Geek Squad at Best Buy, took the time to assist me, while I was at the store, they also removed some software that the scammers had put on my system. They were able to removed it all, however, I’m watching my security info and making sure they aren’t attempting to get back in!Love this place!
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January 2024 by Romeo Lviv
I love dealing with their garage guys. Alex is always helpful and always takes good care of me.
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December 2023 by Jacob Deaton
Came in and was ready to buy a 65 inch LG OLED TV but the funniest thing is that I couldn’t get a soul to take the time to check me out. Had multiple people walk by as I stood at the checkout - make eye contact with me and just turn around and walk the other direction. So much for “customer service”. Called 46 solutions and got an immediate response and schedule. Happy I am getting to help a local business anyways
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December 2023 by Nychelle Winn
I’ve never dealt with a store who lacks customer service and only gives broken promises. I purchased a washer and dryer in August and didn’t receive them until October! I was constantly told a delivery date and then it’d be cancelled at the last minute. I was promised to be compensated for taking off of work. They wanted to give me a $25 compensation and I’m a nurse. I was promised a gift card of $80 and it was never processed. I called several times and was hung up on. You can’t ever get through to a supervisor, they give you every excuse in the world or make you wait an hour and then will hang up! You never get anyone from America to speak with. I will be returning my purchasing and purchasing elsewhere. I’ll never buy anything else from BestBuy, the lack of customer service is disgusting!
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December 2023 by Betty Webb
Staff was nice and helpful but they should have kiosk for signing in to geek squad area. Staff super busy and waited in line 30 minutes just to check in for appt.
