Build-A-Bear Workshop Lexington offers a hands-on experience where guests create their own unique plush toy by adding outfits, sounds, and scents. A special feature allows for a custom voice recording to be added to any plush. The store also hosts PAWsome parties for birthdays or other events, which include a customized furry friend and a Special Heart ceremony. Reviews consistently highlight the exceptional and friendly staff, who are described as kind, patient, and engaging with children. Employees are noted for making the experience amazing and flawless, often smiling and talking to the kids throughout the process. Many reviewers call the experience perfect and a 10/10, stating they would definitely go again. The staff are seen as a great asset, with some guests emphasizing that the employees obviously love kids and care about their jobs, which makes the visit special.
The 5 ⭐ is definitely for Haley, she is awesome! It was our first time here and she made it a wonderful experience for the kids. It would not have been near the wonderful experience we had without her.
February 2026
Erica at the Fayette Mall location is a great example of what excellent customer service looks like! She went above and beyond for me and my daughter.
January 2026
Amber is an angel on earth. this build-a-bear location is filled with her joy and her love for the history of the company. we’ve been so lucky to have her as our BAB attendant every time we’ve come here and tonight she made our entire group feel so special. she deserves the world & more!!
